Amber Mooney
New Kent,VA
Summary
Knowledgeable and dedicated customer service professional, motivated to maintain customer satisfaction and contribute to company success.
Overview
9
9
years of professional experience
Work History
Account Manager/Customer Service Representative
Virtual Insurance Professionals
2021.03 - Current
- Quickly and accurately answered customer questions, suggesting effective solutions and resolving issues to increase customer satisfaction 10%
- Respond proactively and positively to rapid change
- Conduct data entry and recordkeeping to maintain client information
- Educate customers about billing, payment processing and support policies and procedures.
- Maintain up-to-date knowledge of product and service changes.
- Expand company services by collaborating with key stakeholders and implementing a processing project, increasing revenue by 5%
- Utilize Microsoft Word and other software tools to create documents and other communications across multiple platforms
Customer Service Representative /Producer
Crosby Insurance Agency
2016.05 - 2021.03
- Obtained new clients by effectively implementing targeted marketing strategies, surpassing lead generation goals by 20%
- Educated clients about products and opportunities by developing a client-focused, needs-based review process, boosting revenue from cross-selling by 40%
- Provided excellent phone and in-person service by cultivating strong relationships and accurately responding to questions, leading to 80% client retention rate across all lines
- Executed claim filing over phone by collecting and updating data while completing necessary documentation, receiving 4.9 out of 5-star satisfaction score and Outstanding Customer Service Award in 2017
Sales Associate
Food Lion
2015.08 - 2016.05
- Helped customers locate products and checked store system for merchandise at other sites
- Engaged with customers to build rapport and loyalty
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers
Education
High School Diploma -
New Kent County High School
Skills
- Efficient and Detail-Oriented
- Critical Thinking
- Skilled in Microsoft Office
- Team-Oriented and Cooperative
- Data Entry and Maintenance
- Policy and Procedure Adherence
- Multitasking and Organization
- Verbal and Written Communication
Property & Casualty Insurance License
Virginia, 2016-Present
Timeline
Account Manager/Customer Service Representative
Virtual Insurance Professionals
2021.03 - Current
Customer Service Representative /Producer
Crosby Insurance Agency
2016.05 - 2021.03
Sales Associate
Food Lion
2015.08 - 2016.05
High School Diploma -
New Kent County High School
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