Amber Mooney
New Kent,VA
Summary
Licensed Commercial Lines Account Manager with 9+ years of commercial lines account management, production, and compliance experience, specializing in construction and commercial real estate accounts. Proven record managing commercial premium books up to $3M, leading renewal and remarketing strategy, and maintaining 90% client retention. Deep technical expertise in coverage analysis, contract review, certificates, endorsements, and multi-state regulatory compliance, with 99% audit-confirmed accuracy across 10,500 high-volume reviews. Seeking a fully remote Commercial Lines Account Manager role where I can immediately apply my construction and commercial real estate expertise.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Commercial Compliance Coordinator
myCOI
06.2023 - 02.2025
- Reviewed coverage, certificates, policy limits, forms, endorsements, and exclusions against contract requirements across 25 national commercial accounts in construction, commercial real estate, property management, manufacturing, transportation, and energy sectors.
- Maintained 99% audit-confirmed accuracy across 10,500 coverage and compliance reviews in a high-volume remote environment.
- Performed contract review and coverage analysis across all 50 states, including monopolistic workers' compensation jurisdictions and stop-gap employer's liability requirements.
- Coordinated cross-functionally with brokers, carriers, and account teams to resolve multi-state coverage and compliance issues.
Commercial Lines Account Manager
Virtual Insurance Professionals
03.2021 - 06.2023
- Managed a $3M commercial premium book across 30 construction and commercial real estate accounts, serving as the primary client contact.
- Led full renewal cycle from account review through binding, including exposure collection, remarketing, applications, submissions, and proposals.
- Partnered with producers on renewal strategy, coverage placement, and account retention.
- Resolved client coverage questions, billing concerns, cancellations, program changes, and ongoing service needs.
- Reviewed policies, contracts, SOVs, audits, loss runs, and exposure details to identify coverage gaps and account rounding opportunities.
- Improved fidelity and surety bond renewal workflows, contributing to a 5% revenue increase over 12 months.
- Negotiated with underwriters, coordinated binders, certificates, endorsements, policy changes, and AMS360 documentation.
Commercial Lines Account Manager & Producer
Crosby Insurance Agency of Farmers Insurance
05.2016 - 03.2021
- Managed and grew a $2M commercial premium book across small business and mid-market accounts while serving as both Commercial Lines Account Manager and Producer.
- Improved client retention from approximately 80% to 90% through earlier renewal outreach, proactive coverage reviews, remarketing, and consistent client communication.
- Led account strategy, carrier placement, insurance proposals, quote comparisons, and client presentations based on exposures, loss history, MVRs, and account profile.
- Marketed and remarketed new and renewal accounts across commercial lines, including general liability, workers' compensation, commercial auto, umbrella, package policies, inland marine, builders risk, pollution, professional liability policies, and bonds.
- Processed certificates, endorsements, binders, cancellations, nonrenewals, policy changes, and billing concerns while supporting claims coordination.
- Trained and supervised agency staff while managing daily operations independently during owner absences.
Education
High School Diploma -
New Kent High School
New Kent, VA06-2011
Skills
- Commercial Lines Account Management
- Renewal & Remarketing
- Coverage Analysis
- Client Relationship Management
- Underwriter Negotiation
- Account Retention
- Contract & Certificate Review
- Account Rounding
Certification
- Virginia Property & Casualty Insurance License 09/2016 – Present
Professional Certificates
- Account Management Foundations Certificate (The Institutes Knowledge Group, 2026)
- Commercial General Liability Rating Certificate (Kaplan Financial Education, 2026)
- P&C Pricing Foundations Certificate (The Institutes Knowledge Group, 2025)
- Essentials of Commercial Underwriting Certificate (The Institutes Knowledge Group, 2025)
- Commercial General Liability Certificate (The Institutes Knowledge Group, 2025)
- Commercial Property Certificate (The Institutes Knowledge Group, 2025)
- Businessowners Policy Certificate (The Institutes Knowledge Group, 2025)
Timeline
Commercial Compliance Coordinator
myCOI
06.2023 - 02.2025
Commercial Lines Account Manager
Virtual Insurance Professionals
03.2021 - 06.2023
Commercial Lines Account Manager & Producer
Crosby Insurance Agency of Farmers Insurance
05.2016 - 03.2021
High School Diploma -
New Kent High School