AMBER MOORE
Progressive
Houston,TX
1
Certification
9
years of professional experience
Dynamic CRM Consultant with strong expertise in Salesforce and customer service improvement. Proven ability to analyze data and develop tailored solutions, enhancing client engagement and satisfaction.
Work History
CRM Consultant
4 Years 1 Month- Developed tailored CRM solutions, aligning with business objectives and enhancing user experience.
- Analyzed customer data to enhance CRM strategies and improve client engagement.
- Collaborated with cross-functional teams to integrate CRM systems with existing processes for efficiency.
- Facilitated training sessions for staff on CRM platform functionalities and best practices.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Developed personalized insurance plans to meet client needs and preferences.
- Conducted thorough policy reviews to ensure compliance with industry regulations.
Post Office Mail Clerk
3 Years 3 Months- Operated postal machinery for efficient processing of high volumes of mail and packages.
- Sorted and distributed incoming mail, ensuring timely delivery to appropriate departments.
- Assisted customers with inquiries regarding services and package tracking, enhancing customer satisfaction.
- Trained new staff on procedures and safety protocols, fostering a knowledgeable team environment.
- Increased customer satisfaction ratings through diligent attention to detail in handling sensitive or fragile packages.
- Provided exceptional customer service by resolving issues promptly and addressing concerns with empathy and professionalism.
Customer Service Representative
1 Year 4 Months- Resolved customer inquiries through effective communication, enhancing satisfaction and retention.
- Implemented process improvements that increased efficiency in handling customer transactions and inquiries.
- Escalated complex issues to appropriate departments, ensuring timely resolution and improved service delivery.
- Trained and mentored new team members on policies, procedures, and customer engagement techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Administrative Coordinator
1 Year 8 Months- Streamlined scheduling processes, improving efficiency of executive meetings and resource allocation.
- Implemented new software solutions that increased operational efficiency across administrative tasks.
- Developed and maintained comprehensive filing systems for accurate document retrieval and management.
- Coordinated cross-functional communication to enhance project workflow and team collaboration.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
Customer Service Expert
3 Years 1 Month- Provided exceptional customer support, resolving inquiries and issues efficiently.
- Implemented process improvements that enhanced service delivery and customer satisfaction.
- Analyzed customer feedback to identify trends and recommend solutions for service enhancement.
- Provided personalized assistance to customers, ensuring a positive experience with the company''s products or services.
- Reduced call wait times by effectively utilizing resources and managing schedules efficiently.
Education
Associate of Science - Nursing
Associate of Science - Nursing
Skills
Team leadership
Sales process optimization
Project management
CRM strategy development
Service enhancement
Team leadership qualities
Presentation skills
Problem-solving
Cross-functional collaboration
Effective communication
Excellent communication
Data analysis reporting
Certification
- Licensed Insurance Agent (Auto,Home,Special Lines)
Timeline
CRM Consultant
Progressive
08.2022 - CurrentRead More
Customer Service Representative
Bank of America
04.2021 - 08.2022Read More
Administrative Coordinator
Humana
01.2020 - 09.2021Read More
Post Office Mail Clerk
United States Postal Service, USPS
11.2019 - 02.2023Read More
Customer Service Expert
Alorica
05.2017 - 06.2020Read More
Prairie View A&M University
Associate of Science from Nursing
Read More
Houston Community College
Associate of Science from Nursing
Read More