Daniel Anderson
Rancho Cucamonga,CA
Summary
Proven leader in CRM and sales management, with a track record of boosting CRM adoption and sales revenues at Nouri Shaver Auto Group and others. Expert in Oracle CRM and sales process optimization, I excel in team leadership and problem-solving, significantly enhancing customer satisfaction and operational efficiency. Achieved a notable increase in closed deals through strategic sales training and analytics.
Overview
14
14
years of professional experience
Work History
CRM Consultant
Anderson CRM Consulting
01.2022 - Current
- Manage auto groups CRM (Aaron Automovie, Navidi Auto Group, Nouri shaver)
- Help with training and cleanliness of CRM
- Report metrics to dealer principal and managers
- Help integrate with all programs
- Set up sales processes and workflows
CRM Director / Marketing Associate
Nouri Shaver Auto Group
08.2020 - Current
- Boosted CRM adoption by streamlining processes and providing comprehensive training to team members for all 15 stores
- Report KPI's to all managers
- Sales training (Phone, Sales process)
- Set up all logins for new hires / returning employees
- Marketing strategies for the group
- Help with co-op for advertising money
- Developed customized reports for improved sales forecasting and accurate performance tracking.
Desk Manager/ CRM Manager
Huntington Beach Chrysler Dodge Jeep Ram
07.2017 - 08.2020
- Established and maintained a high-performance sales team culture, leading by example with a strong work ethic and dedication to achieving results.
- Created customized purchase options tailored to individual client needs, resulting in enhanced customer satisfaction rates.
- Streamlined sales processes to improve efficiency, resulting in a significant increase in closed deals.
- Championed a culture of continuous improvement by regularly reviewing and updating CRM processes and strategies, maintaining a focus on achieving organizational goals.
- Trained sales team on CRM tools, boosting productivity and lead conversion rates.
- Coordinated with IT department to ensure seamless integration of new CRM features and functionalities across all relevant platforms.
Sales Representative
Huntington Beach Chrysler Dodge Jeep RAM
12.2016 - 07.2017
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Sales Manager
Express Clothing
01.2014 - 11.2016
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Sales Manager
Kmart
10.2010 - 12.2014
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Education
Associate of Arts - Architecture
California State Polytechnic University, Pomona
Pomona, CaSkills
- Team Leadership Qualities
- Sales process optimization
- Oracle CRM experience
- Sales Coaching
- Customer Service
- Problem-solving abilities
- Multitasking
- Organizational Skills
- Excellent Communication
- Sales expertise
- Analytics and SEO
Timeline
CRM Consultant
Anderson CRM Consulting
01.2022 - Current
CRM Director / Marketing Associate
Nouri Shaver Auto Group
08.2020 - Current
Desk Manager/ CRM Manager
Huntington Beach Chrysler Dodge Jeep Ram
07.2017 - 08.2020
Sales Representative
Huntington Beach Chrysler Dodge Jeep RAM
12.2016 - 07.2017
Sales Manager
Express Clothing
01.2014 - 11.2016
Sales Manager
Kmart
10.2010 - 12.2014
Associate of Arts - Architecture
California State Polytechnic University, Pomona
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