Summary
Overview
Work History
Education
Skills
Environment
Timeline
Generic

Saiteja Kadivendi

Tampa,FL

Summary

Dynamic CRM Consultant with over 2 years of experience designing and implementing business solutions using Microsoft technologies, including .NET, MS Dynamics CRM (D365, 2016, 2013, 2011), and SQL Server. Adept at CRM customization, integration, and process optimization to meet business requirements. Proficient in database systems, reporting tools, and delivering engaging client presentations. Strong communicator with expertise in full life-cycle CRM implementations and advanced dashboard customization.

CRM professional with extensive experience in designing and deploying CRM solutions to drive business efficiency. Proven track record in boosting team collaboration and delivering client-focused results. Reliable and adaptable, skilled in problem-solving and client relationship management.

Experienced with CRM systems and methodologies to improve customer engagement and business processes. Utilizes strategic planning and implementation skills to deliver tailored CRM solutions. Knowledge of effective communication and project management to ensure seamless CRM integration.

Energetic and resourceful, bringing strong analytical skills and passion for building customer relationships. Possesses solid understanding of CRM systems and data analysis, with proficiency in managing databases and optimizing customer engagement strategies. Committed to driving customer satisfaction and business growth through innovative CRM solutions.

Overview

2
2
years of professional experience

Work History

CRM Consultant

CG Mines
10.2020 - 06.2022
  • Implemented Microsoft Dynamics CRM solutions to enhance client sales processes and customer service operations
  • Customized CRM modules, including custom entities, workflows, dashboards, and views, to meet specific business requirements
  • Delivered advanced training sessions and developed comprehensive user documentation to ensure smooth adoption of CRM tools
  • Integrated Dynamics CRM with third-party applications, streamlining data flow and improving reporting accuracy
  • Managed data migration, importing bulk data through CSV files and assigning ownership to appropriate users
  • Configured and customized Microsoft Dynamics CRM entities, attributes, forms, and application development using CRM SDK
  • Developed plug-ins and custom workflows using CRM SDK and ensured functionality through unit testing
  • Enhanced client-side data validation by customizing Microsoft Dynamics interfaces using JavaScript and JQuery
  • Optimized CRM command bar functionality through Ribbon Workbench customization
  • Followed Agile methodologies and utilized Team Foundation Server (TFS) for project management

Education

Master of Science - Computer Science

Saint Leo University
12.2024

Bachelor of Science - Computer Science

Kakatiya University
04.2020

Skills

  • MS Dynamics CRM (365, 2016, 2011)
  • Power BI
  • SSRS
  • QlikView
  • NET
  • C#
  • JavaScript
  • WCF
  • SQL Server
  • Stored Procedures
  • Windows
  • MacOS
  • Team leadership qualities
  • Continuous learning mindset
  • User acceptance testing
  • Business process analysis
  • Sales process optimization
  • Agile methodology

Environment

Microsoft Dynamics CRM 2013, C#, ASP.NET, WCF, JavaScript, SQL Server

Timeline

CRM Consultant

CG Mines
10.2020 - 06.2022

Bachelor of Science - Computer Science

Kakatiya University

Master of Science - Computer Science

Saint Leo University
Saiteja Kadivendi