Quardauirs Green
Clinton,MS
Summary
Dynamic CRM Consultant with a proven track record at AllState, enhancing sales through tailored dashboards and effective workflows. Skilled in business process analysis and communication, I foster user adoption and drive project success. Committed to continuous learning, I bridge technical gaps, ensuring user satisfaction and optimized data quality.
Overview
7
7
years of professional experience
Work History
CRM Consultant
AllState
Remote
08.2022 - Current
- Boosted sales performance with the development of customized CRM dashboards and reports for management teams.
- Optimized data quality for improved customer insights through thorough analysis and data cleansing initiatives.
- Reduced response times to customer inquiries by designing and implementing effective workflows within the CRM system.
- Increased user adoption rates by providing comprehensive training sessions and creating user-friendly documentation.
- Served as a liaison between technical teams and end-users, bridging communication gaps to deliver timely solutions to issues faced by users daily.
Assistant Manager
Walmart
Clinton Ms
03.2018 - 10.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Conducted performance evaluations and provided constructive feedback to employees.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Oversaw daily operations to maintain store cleanliness and organization.
Customer Service Representative
Tower Loan
Clinton, MS
05.2020 - 08.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
General Studies -
Calloway High School
Jackson Ms05.2014
Skills
- Team leadership qualities
- Continuous learning mindset
- User acceptance testing
- Business process analysis
- Project management
- Salesforce expertise
- Requirements gathering techniques
- Communication and presentation
- CRM strategy development
- Customization and configuration
Timeline
CRM Consultant
AllState
08.2022 - Current
Customer Service Representative
Tower Loan
05.2020 - 08.2022
Assistant Manager
Walmart
03.2018 - 10.2023
General Studies -
Calloway High School