Amber Morgan
Azle,TX
Summary
I'm a window clerk at the United States Postal Service. I'm the first face the customers see when coming inside the business. I'm highly motivated to provide excellent customer service. I've assisted in managerial duties and have successfully managed multiple local offices. When I'm asked to perform other duties, I don't hesitate to jump in to help the office, we're a team. I use communication and relationship building to uphold the company's integrity and values.
Overview
12
12
years of professional experience
Work History
Overnight Stocker
Walmart
05.2023 - Current
- Collaborated with team members to streamline restocking processes, enhancing efficiency.
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
- Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
- Assisted in training new employees, sharing best practices and providing constructive feedback on their performance.
- Promoted a positive work atmosphere among team members through respectful collaboration and open communication channels during overnight shifts.
Regular Clerk
United States Postal Service, USPS
11.2020 - 04.2023
- Delivered prompt service to prioritize customer needs.
- Trained new personnel regarding company operations, policies and services.
- Monitored inventory of postage stamps and made orders to replenish.
- Help management with reports, schedules, and staff issues.
- Prepare the mail that comes in a timely fashion. Time management is important. It affects the carriers and when they get out of the office to deliver mail.
Officer-in-Charge
United States Postal Service, USPS
05.2020 - 11.2020
- Handled window transactions and performed distribution tasks as the workload required.
- Practiced safety of self and others. Emphasizing ensuring employee compliance with established safety policy and procedures.
- Supervised office clerical operations to provide records, files, and reports as required for the local and subordinate reporting offices.
Supervisor Customer Service
United States Postal Service, USPS
02.2020 - 05.2020
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Verified timekeeping reports daily for clock ring errors and unauthorized overtime.
- Confirmed that the office was properly staffed daily.
- Prepared and delivered reports to all the employees.
Officer-in-Charge
United States Postal Service, USPS
08.2019 - 02.2020
- Managed timekeeping and financial reports for the office.
- Input and reviewed all daily reports.
- Communicated operational changes to all employees. Ensuring clerks and carriers stayed under budget.
Officer-in-Charge
United States Postal Service, USPS
02.2019 - 06.2019
- Completed cash counts promptly.
- Trained new personnel regarding company operations, policies and services.
- Delivered prompt service to prioritize customer needs.
- Prepared a weekly schedule for the carriers and clerk that were in the office.
PTF Clerk
United States Postal Service, USPS
02.2016 - 02.2019
- Weighed mail and computed pricing amounts.
- Upsold postal services like insurance and tracking.
- Moved bulk containers and large parcels.
- Utilized customer service skills to provide exceptional service for repeat clientele.
Postal Support Employee
United States Postal Service, USPS
08.2014 - 02.2016
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Provided service and sales to walk-in customers.
Postmaster Relief
United States Postal Service, USPS
02.2014 - 08.2014
- Issued and cashed daily money orders
- Managed the operation and daily post office visitors.
- Maintained detailed reports.
- Sorted mail.
- Received and signed for accountable mail.
Education
General Studies
Columbia College
Fort Worth, TX09.2013
Skills
- Customer Service
- Microsoft Word
- Microsoft Outlook
- Mail Processing
- Communication
- Teamwork
- Leadership
- Time Management
- Organization
- Problem Solving
- Decision Making
- Relationship Building
Timeline
Overnight Stocker
Walmart
05.2023 - Current
Regular Clerk
United States Postal Service, USPS
11.2020 - 04.2023
Officer-in-Charge
United States Postal Service, USPS
05.2020 - 11.2020
Supervisor Customer Service
United States Postal Service, USPS
02.2020 - 05.2020
Officer-in-Charge
United States Postal Service, USPS
08.2019 - 02.2020
Officer-in-Charge
United States Postal Service, USPS
02.2019 - 06.2019
PTF Clerk
United States Postal Service, USPS
02.2016 - 02.2019
Postal Support Employee
United States Postal Service, USPS
08.2014 - 02.2016
Postmaster Relief
United States Postal Service, USPS
02.2014 - 08.2014
General Studies
Columbia College