Amber Morris
New Middletown,IN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Expanded Duties Dental Assistant
Dr. Cherie Y. Sedwick
03.2021 - Current
- Performed general chair-side duties for general dentistry and oral surgery.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Digital scan teeth to fabricate crowns using Glidewell.IO software.
- Place, cure, and finish composite resin restorations.
- Fabricate custom trays, to include impression and bleaching trays, along with trays for denture impression and wax rims.
- Took dental images following strict patient protection.
- Assisted in administering nitrous oxide.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
Home Health Aide
Home Helpers
05.2019 - 10.2020
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
Branch Sales & Service Representative
PNC Bank
01.2018 - 04.2019
- From a variety of customer interactions, participates in proactive sales and service activities and identifies referral opportunities.
- Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty.
- Educate customers on options for managing financial transactions by leveraging technology, tools and resources.
- Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively.
- Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits.
- Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.
Assistant Branch Manager
Woodforest National Bank
03.2014 - 01.2018
- Manages branch personnel under the Branch Manager including training, mentoring and development.
- Monitoring, evaluating and coaching performance; and staffing, scheduling, prioritizing, and delegating work assignments.
- Professionally and actively represents the Bank in the Community by strategically participating on boards and committees, partnering with charitable organizations, coordinating and teaching financial literacy and attending local professional networking groups.
- Creates, drives, monitors and reports progress on branch objectives, standards and goals.
- Provides guidance and participates in daily operational and sales activities to achieve customer service and business growth objectives.
- Develops and maintains effective business relationships with customers, employees and retail partners.
- Provided superior customer service to clients by addressing all questions and concerns.
- Assisted with recruitment and training of new employees, while also monitoring the productivity of current employees.
Education
Nursing/ General Education
Ivy Tech
Sellersburg, IN08.2010
Nursing/ General Education
Indiana State University
Terre Haute, IN05.2009
Diploma -
Corydon Central High School
Corydon, IN2007
Skills
- Infection Control Proficiency
- Restorative Procedures
- Disinfection and Sterilization
- Advising and Educating Patients
- Treatment Room Preparation
- Critical Thinking
- Disinfecting Rooms and Equipment
- Patient Schedule Management
- Post-Operative Procedures
- Supply Inventory
- Patient Recordkeeping
- Delegation Abilities
- Customer Focus
- Innovation and Creativity
Certifications
- Expanded Dental Duties Assistant (EDDA) UofL Certification Received 02/2023
- American Red Cross CPR and Basic Life Support Certified Exp 1/28/2025
- Dental Radiographer Exp 11/9/2023 (DANB)
Timeline
Expanded Duties Dental Assistant
Dr. Cherie Y. Sedwick
03.2021 - Current
Home Health Aide
Home Helpers
05.2019 - 10.2020
Branch Sales & Service Representative
PNC Bank
01.2018 - 04.2019
Assistant Branch Manager
Woodforest National Bank
03.2014 - 01.2018
Nursing/ General Education
Ivy Tech
Nursing/ General Education
Indiana State University
Diploma -
Corydon Central High School
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