Amber Munoz
Tallahassee,FL
Summary
Proven leader in operations management, driving revenue growth and enhancing customer satisfaction through strategic planning and team development.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Managing Partner
Jason's Deli
Tallahassee, FL
04.2019 - Current
- Led operational strategies to enhance customer satisfaction and streamline service delivery.
- Managed staff training programs, improving employee performance and retention rates.
- Oversaw inventory management, ensuring optimal stock levels and reducing waste.
- Developed marketing initiatives, increasing brand visibility within the local community.
- Analyzed financial reports to identify cost-saving opportunities and improve profitability.
- Implemented process improvements that enhanced kitchen efficiency and reduced order times.
- Spearheaded successful client engagements resulting in repeat business and positive referrals from satisfied clients.
- Oversaw financial management of the firm, including budgeting, forecasting, and analysis, ensuring fiscal responsibility and profitability.
- Led recruitment efforts to attract top talent, contributing to a highly skilled workforce capable of meeting client demands effectively.
- Established clear communication channels within the organization, fostering collaboration among team members towards shared goals.
- Conducted regular performance reviews for staff members to ensure alignment with company goals and foster professional development.
- Aligned business objectives with industry best practices to ensure the firm remained compliant with regulatory requirements and maintained its reputation for excellence.
- Developed comprehensive business plans that led to significant revenue growth and expansion opportunities.
- Managed restaurant scheduling, foodservice and customer service.
- Cultivated a culture of continuous improvement by encouraging staff development through training programs and workshops.
- Audited kitchen and front of house to guarantee cost-effectiveness of restaurant.
- Developed and executed strategic business plans, aligning company goals with actionable steps for growth and sustainability.
- Directed successful turnaround of underperforming business units, identifying root causes and implementing corrective actions for improved outcomes.
- Cultivated high-performance team environment, recruiting top talent and implementing development programs for leadership and skill advancement.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
Assistant Manager
Zoe's Kitchen Inc.
New Orleans, LA
02.2017 - 04.2019
- Supervised daily operations to ensure alignment with company standards and customer satisfaction.
- Trained and mentored staff, fostering a collaborative work environment and enhancing team performance.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed training materials to improve onboarding processes for new hires.
Catering Manager
Zoe's Kitchen Inc.
Augusta, GA
08.2016 - 02.2017
- Developed and implemented catering menus aligned with client preferences and dietary restrictions.
- Oversaw event logistics, ensuring timely setup and smooth execution of catering services.
- Managed inventory levels, reducing waste through efficient stock control processes.
- Trained and mentored staff on food safety standards and customer service excellence.
Training Manager
Tbonz Steakhouse
Augusta, GA
05.2014 - 08.2016
- Designed and implemented training programs to enhance staff knowledge of menu items and service standards.
- Facilitated onboarding sessions to ensure new employees understand operational procedures and company culture.
- Developed evaluation tools to assess training effectiveness and identify areas for improvement in staff performance.
- Collaborated with management to align training initiatives with business goals, enhancing overall operational efficiency.
Shift Leader
Sticky Fingers Ribhouse
Augusta, GA
11.2012 - 2014
- Supervised staff to ensure adherence to food safety and sanitation standards.
- Coordinated shift schedules to optimize workforce efficiency and coverage.
- Trained new team members on operational procedures and customer service skills.
- Handled customer inquiries and resolved complaints to enhance satisfaction levels.
Phlebotomist
University Hospital - University Health System
Augusta, GA
01.2011 - 11.2012
- Collected blood samples from patients using proper techniques to ensure safety and comfort.
- Prepared specimens for laboratory analysis by labeling and storing according to protocols.
- Assisted in patient education regarding blood draw procedures and post-collection care.
- Maintained accurate records of patient interactions and sample tracking within electronic systems.
- Ensured compliance with safety regulations and infection control standards during phlebotomy procedures.
- Collaborated with healthcare teams to coordinate efficient patient flow and minimize wait times.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
Apprentice Sheetmetal
Local Union 85
Atlanta, GA
09.2009 - 06.2010
- Assisted in maintaining safety protocols on job sites.
- Operated hand and power tools under supervision.
- Supported experienced tradespeople in various construction tasks.
- Learned to read blueprints and technical drawings effectively.
- Participated in training sessions to enhance skill set and knowledge.
- Worked under guidance of experienced professionals to learn trade best practices and techniques.
- Demonstrated eagerness to learn by asking questions and seeking clarification when necessary.
- Adhered to company policies, procedures, and safety guidelines during daily work activities.
- Learned proper and safe use and maintenance of power tools, hand tools and safety equipment.
- Learned wide range of simple and complex techniques from on-the-job training.
- Exhibited strong work ethic by consistently arriving on time, completing tasks diligently.
- Prepared worksite by setting up required tools and supplies.
- Received constructive feedback from mentors, leading to improved performance and increased knowledge.
- Improved safety standards by consistently adhering to all workplace safety protocols and identifying potential hazards.
- Conducted inventory checks to ensure all materials were available for upcoming projects, preventing delays.
- Loaded and carried materials to facilitate transport at construction sites.
- Followed industry regulations and local building codes.
- Prepared and applied construction materials to build structures or fill gaps.
Education
High School Diploma -
Richmondy Academy
Augusta, GASkills
- Revenue growth
- Strategic planning
- Operations management
- Financial administration
- Strategic planning skills
- Business development expertise
- Cost reduction
- Business development
- Forecasting
- Firm financial oversight
- Organizational development
- Regulatory compliance
- Food safety expertise
- Recruiting
- Interviewing expertise
- Budgeting expert
- Foodservice management professional
- Auditing expert
- Human resources management
- Kitchen safety
- Financial reporting
- Payroll
- Marketing
- Team leadership strength
- Profit maximization
- Financial administration abilities
- Relationship and team building
- Leadership and people development
- Profit and loss management
Certification
Serve Safe Manager Food Safety
Timeline
Managing Partner
Jason's Deli
04.2019 - Current
Assistant Manager
Zoe's Kitchen Inc.
02.2017 - 04.2019
Catering Manager
Zoe's Kitchen Inc.
08.2016 - 02.2017
Training Manager
Tbonz Steakhouse
05.2014 - 08.2016
Shift Leader
Sticky Fingers Ribhouse
11.2012 - 2014
Phlebotomist
University Hospital - University Health System
01.2011 - 11.2012
Apprentice Sheetmetal
Local Union 85
09.2009 - 06.2010
High School Diploma -
Richmondy Academy