Ozzie Duffala
MURFREESBORO,TN
Summary
Dynamic Managing Partner with a proven track record in driving revenue growth and operational efficiency. Expertise in strategic planning, staff development, and cost reduction initiatives, leading to enhanced service delivery and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Managing Partner
Longhorn Steakhouse
10.2016 - Current
- Led operational efficiency initiatives resulting in improved service delivery and customer satisfaction.
- Managed staff training programs to enhance team performance and retention rates.
- Oversaw inventory management, optimizing stock levels to reduce waste and improve cost control.
- Fostered a positive work environment through effective communication and conflict resolution among team members.
- Mentored junior staff members, resulting in a more cohesive team and increased overall performance.
- Developed comprehensive business plans that led to significant revenue growth and expansion opportunities.
- Conducted regular performance reviews for staff members to ensure alignment with company goals and foster professional development.
- Managed restaurant scheduling, foodservice and customer service.
- Audited kitchen and front of house to guarantee cost-effectiveness of restaurant.
- Fostered culture of continuous improvement, leading by example and encouraging team innovation, which markedly increased productivity and employee satisfaction.
Assistant General Manager
Pancake Pantry
03.2013 - 09.2016
- Led daily operations, ensuring compliance with health and safety regulations.
- Developed training programs for staff, enhancing service quality and operational efficiency.
- Implemented inventory management systems to streamline supply chain processes.
- Coordinated scheduling and staffing, optimizing labor costs while maintaining service levels.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Managed team schedule with an eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Kitchen Manager
Longhorns Steakhouse
03.2011 - 04.2013
- Oversaw daily kitchen operations ensuring compliance with health and safety standards.
- Trained and mentored kitchen staff on food preparation techniques and presentation standards.
- Developed menu items to enhance customer experience while maintaining cost efficiency.
- Managed inventory, minimizing waste through effective stock rotation and ordering practices.
- Implemented training programs that improved team performance and reduced staff turnover rates.
- Analyzed kitchen workflows, identifying areas for improvement to increase productivity and quality.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
Education
No Degree - Food And Nutrition
Jackson Vocation School
Jackson, TNHigh School Diploma -
Denmark West High School
Denmark, TN05-1987
Skills
- Foodservice management professional
- Revenue growth
- Sales growth
- Cost reduction
- Profit and loss management
- Budget planning
- Strategic thinking
- Auditing expert
- Forecasting
- Strategic planning
- Strategic planning skills
- Business planning
- Operations management
- Organizational development
- Regulatory compliance
- Business development expertise
- Partnership development
- Account management
- Team leadership strength
- Interviewing expertise
- Balanced work ethic
- Employee motivation and performance
- Goal setting
- Change and growth management
- Ethical leadership
- Relationship and team building
- Quality control planning
- Kitchen safety
- Food safety expertise
- Kitchen sanitation master
- Basic food preparation master
- Payroll
- Staff management
- Approachable leader
- Change and growth management
Timeline
Managing Partner
Longhorn Steakhouse
10.2016 - Current
Assistant General Manager
Pancake Pantry
03.2013 - 09.2016
Kitchen Manager
Longhorns Steakhouse
03.2011 - 04.2013
No Degree - Food And Nutrition
Jackson Vocation School
High School Diploma -
Denmark West High School