Amber Nava
Tehachapi,CA
Summary
Experienced retail professional with 10-year history of training and leading teams of cashiers and crew members in high-volume environments. Detail-oriented and organized with excellent time management ability.
Overview
13
13
years of professional experience
Work History
HEAD CASHIER
LOWE'S
Lancaster, CA
10.2019 - 06.2024
- Directed team of 8+ cashiers to maximize performance and deliver exceptional service to every customer.
- Monitored employee performance, addressed issues, and optimized workflows to achieve productivity targets.
- Assisted customers with purchases, item location, and rewards program enrollment to enhance the shopping experience.
- Processed returns, exchanges, and refunds per company policy, ensuring high customer satisfaction throughout the transaction.
- Executed store opening and closing procedures, including managing cash drawers and securing premises.
HEAD CASHIER
FIVE BELOW
08.2017 - 07.2019
- Executed store opening and closing procedures to ensure smooth daily operations.
- Met coverage demands by ensuring effective work schedules and breaks, and delegating assignments effectively.
- Met coverage demands by ensuring effective work schedules and breaks, and delegating assignments effectively.
- Restocked and organized merchandise in front lanes to maintain customer accessibility and enhance the shopping experience.
MANAGER
MCDONALD'S
08.2011 - 12.2016
- Executed store opening, closing, and shift change procedures to ensure smooth operations.
- Addressed customer complaints and concerns, enhancing overall satisfaction and loyalty.
- Oversaw food preparation and storage stations to maintain hygiene standards and ensure quality of food served.
- Recognized outstanding staff performance to boost company morale and productivity.
Education
HIGH SCHOOL DIPLOMA -
QUARTZ HILL HIGH SCHOOL
MEDICAL ASSISTING -
ANTELOPE VALLEY ADULT EDUCATION
Skills
- Cash management
- Staff Management
- Employee supervision
- Inventory management
- Customer complaint resolution
- Priority management
Timeline
HEAD CASHIER
LOWE'S
10.2019 - 06.2024
HEAD CASHIER
FIVE BELOW
08.2017 - 07.2019
MANAGER
MCDONALD'S
08.2011 - 12.2016
HIGH SCHOOL DIPLOMA -
QUARTZ HILL HIGH SCHOOL
MEDICAL ASSISTING -
ANTELOPE VALLEY ADULT EDUCATION