Amber Naz
Valley Stream,NY
Summary
Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals. Although i did not get to work in the computer field, i would be passionate working with some basic training.
Overview
24
24
years of professional experience
Work History
Manager
M.F. Siddiqui
Valley Stream, NY
03.2018 - Current
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Conducted performance reviews for team members.
- Implemented quality control measures to uphold company standards.
- Monitored staff performance and addressed issues.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Recruited and hired qualified candidates to fill open positions.
- Negotiated contracts with vendors to secure favorable terms and pricing.
Front End Manager
Walbum's Market
Astoria, NY
06.2001 - 02.2008
- Recruited and trained new employees to meet job requirements.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Operated and managed all aspects of the cash register.
General Clerk
Metlife
Manhattan, NY
03.2003 - 04.2003
- Delivered messages and ran errands.
- Processed incoming mail, sorted documents, and distributed accordingly.
- Oversaw operations for global trademark management.
- Managed global market operations to prevent fraudulent activities.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Communicated with customers and employees to answer questions or explain information.
- Operated photocopiers and scanners, facsimile machines and personal computers.
Education
Associate of Applied Science - Information Technology
LaGuardia Community College
Long Island City, NY12-2018
Bachelor of Science - Clinical Child Psychology
Queens College
Flushing, NYSkills
- Staff training and development
- Accurate Data Entry
- Product management
- Decision-making
- Project planning
- Strong Human Interaction Skills
- Technical Software Skills
- Diligent Work Habits
Languages
Hindi
Professional
Urdu
Professional
Punjabi
Professional
Affiliations
- reading non fiction books
- playing tennis
- traveling
Timeline
Manager
M.F. Siddiqui
03.2018 - Current
General Clerk
Metlife
03.2003 - 04.2003
Front End Manager
Walbum's Market
06.2001 - 02.2008
Associate of Applied Science - Information Technology
LaGuardia Community College
Bachelor of Science - Clinical Child Psychology
Queens College