Amber Nelson
Paragon,IN
Summary
Dynamic and empathetic professional with a background in private childcare and customer service roles. Excelled in creating nurturing environments and enhancing customer experiences through exceptional service and active listening. Proven skills in organization, schedule management, and early childhood education. Demonstrated a strong work ethic and dependability, fostering positive relationships and developmental success. Empathetic and compassionate, eager to excell in the career pathway of psychology, guiding people to self actualization and assisting people through struggles and personal experiences.
Overview
5
5
years of professional experience
Work History
Private Nanny
Private Family Care
2022.08 - 2024.05
- Developed strong relationships with parents, maintaining open communication about the child''s progress and needs.
- Oversaw household duties such as light housekeeping tasks.
- Played games, worked on puzzles, and read books to the child.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
- Implemented daily routines for optimal child development and created a structured environment.
- Provided developmentally appropriate activities for children.
- Prepared healthy, age-appropriate snacks and meals.
- Dedicated time into improving and building sensory and development skills.
Server
Outback Steakhouse
2022.07 - 2023.08
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Cashier / Customer Service
Calvert Crabs
2019.06 - 2022.07
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Traveled on company events to serve food around the local area.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
Education
Associate of Science - Social Sciences
College of Southern Maryland
La Plata, MD01.2024
Skills
- Infant and Toddler care experience
- Schedule Management
- Early Childhood Education
- Strong Work Ethic
- Exceptional customer service
- Victim Empathy
- Empathy and Active Listening
- Friendly, Positive Attitude
- Dependable and Responsible
- Organization and Time Management
Timeline
Private Nanny
Private Family Care
2022.08 - 2024.05
Server
Outback Steakhouse
2022.07 - 2023.08
Cashier / Customer Service
Calvert Crabs
2019.06 - 2022.07
Associate of Science - Social Sciences
College of Southern Maryland
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