Amber Nichols
Jefferson City,MO
Summary
Resourceful Branch Officer known for high productivity and efficient task completion. Specialize in operational management, customer service excellence, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring smooth branch operations and outstanding client satisfaction.
Overview
5
5
years of professional experience
Work History
Branch Officer
Jefferson Bank
Jefferson City, MT
02.2024 - Current
- Assisted in the development of new banking products and services for clients.
- Analyzed customer financial needs and recommended appropriate banking products.
- Performed daily reconciliation of cash deposits and withdrawals from branch teller operations.
- Provided value-added approach to meet customer personal financial needs by analyzing and profiling customers and cross-selling financial products.
- Identified opportunities for improving efficiency in branch operations.
- Resolved customer complaints in a timely manner.
- Developed relationships with customers to increase sales of bank services.
- Drove branch growth and profitability, building credibility, developing relationships and increasing visibility within community and industry.
- Participated in training programs designed to improve job performance skills.
Operations Coordinator
Jefferson Bank
Jefferson City, MO
05.2023 - 02.2024
- Ensured compliance with all applicable federal regulations regarding banking operations.
- Provided customer service support for banking inquiries via telephone or email.
- Created reports detailing daily transactions and other financial activity.
- Performed quality control checks on completed work before submitting it for review.
- Identified opportunities for process improvements within the bank's operations.
- Assisted with the implementation of new banking procedures and policies.
- Reviewed and processed customer deposits, withdrawals, loan payments, and transfers.
- Performed reconciliations between bank accounts and internal accounting systems.
- Analyzed data from various sources to identify potential fraud cases.
- Organized filing systems for easy retrieval of documents when needed.
Collections Representative
Jefferson Bank
Jefferson City, MT
08.2020 - 05.2023
- Processed customer payments efficiently and accurately to maintain account integrity.
- Maintained up-to-date records of customer interactions and payment agreements.
- Researched account discrepancies and resolved issues through effective communication.
- Collaborated with team members to streamline collections processes and improve efficiency.
- Monitored accounts for payment compliance and initiated follow-up actions as needed.
- Utilized reporting tools to analyze collection trends and identify improvement areas.
- Conducted outreach to delinquent accounts to negotiate payment settlements.
- Documented all customer communications and payment arrangements in the system.
- Assisted customers in understanding their account balances and payment histories.
Education
High School Diploma -
Jefferson City High School
Jefferson City05-2004
Skills
- Banking regulations
- Reconciliation procedures
- Financial product knowledge
- Quality control
- Customer relationship management
- Problem solving
- Effective communication
- Team collaboration
- Relationship building
- Cash handling
- Financial services
- Banking
Timeline
Branch Officer
Jefferson Bank
02.2024 - Current
Operations Coordinator
Jefferson Bank
05.2023 - 02.2024
Collections Representative
Jefferson Bank
08.2020 - 05.2023
High School Diploma -
Jefferson City High School