Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Nichols

Jefferson City,MO

Summary

Resourceful Branch Officer known for high productivity and efficient task completion. Specialize in operational management, customer service excellence, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring smooth branch operations and outstanding client satisfaction.

Overview

5
5
years of professional experience

Work History

Branch Officer

Jefferson Bank
Jefferson City, MT
02.2024 - Current
  • Assisted in the development of new banking products and services for clients.
  • Analyzed customer financial needs and recommended appropriate banking products.
  • Performed daily reconciliation of cash deposits and withdrawals from branch teller operations.
  • Provided value-added approach to meet customer personal financial needs by analyzing and profiling customers and cross-selling financial products.
  • Identified opportunities for improving efficiency in branch operations.
  • Resolved customer complaints in a timely manner.
  • Developed relationships with customers to increase sales of bank services.
  • Drove branch growth and profitability, building credibility, developing relationships and increasing visibility within community and industry.
  • Participated in training programs designed to improve job performance skills.

Operations Coordinator

Jefferson Bank
Jefferson City, MO
05.2023 - 02.2024
  • Ensured compliance with all applicable federal regulations regarding banking operations.
  • Provided customer service support for banking inquiries via telephone or email.
  • Created reports detailing daily transactions and other financial activity.
  • Performed quality control checks on completed work before submitting it for review.
  • Identified opportunities for process improvements within the bank's operations.
  • Assisted with the implementation of new banking procedures and policies.
  • Reviewed and processed customer deposits, withdrawals, loan payments, and transfers.
  • Performed reconciliations between bank accounts and internal accounting systems.
  • Analyzed data from various sources to identify potential fraud cases.
  • Organized filing systems for easy retrieval of documents when needed.

Collections Representative

Jefferson Bank
Jefferson City, MT
08.2020 - 05.2023
  • Processed customer payments efficiently and accurately to maintain account integrity.
  • Maintained up-to-date records of customer interactions and payment agreements.
  • Researched account discrepancies and resolved issues through effective communication.
  • Collaborated with team members to streamline collections processes and improve efficiency.
  • Monitored accounts for payment compliance and initiated follow-up actions as needed.
  • Utilized reporting tools to analyze collection trends and identify improvement areas.
  • Conducted outreach to delinquent accounts to negotiate payment settlements.
  • Documented all customer communications and payment arrangements in the system.
  • Assisted customers in understanding their account balances and payment histories.

Education

High School Diploma -

Jefferson City High School
Jefferson City
05-2004

Skills

  • Banking regulations
  • Reconciliation procedures
  • Financial product knowledge
  • Quality control
  • Customer relationship management
  • Problem solving
  • Effective communication
  • Team collaboration
  • Relationship building
  • Cash handling
  • Financial services
  • Banking

Timeline

Branch Officer

Jefferson Bank
02.2024 - Current

Operations Coordinator

Jefferson Bank
05.2023 - 02.2024

Collections Representative

Jefferson Bank
08.2020 - 05.2023

High School Diploma -

Jefferson City High School
Amber Nichols