GLORYMAR ROBINSON
DeLand,FL
Summary
Experienced banking professional with over 35 years in financial services, including 21 years in leadership roles. Expertise in branch operations, customer service, and problem solving, with a proven ability to foster relationships, enhance team performance, and streamline operations. Ready to leverage these skills in a new opportunity.
Overview
1
1
Language
1
1
Certification
24
24
years of professional experience
Work History
Assistant Branch Manager/Bank Officer
Mainstreet Community Bank of Florida
DeLand, Florida
02.2005 - Current
- Oversaw daily branch operations to enhance overall efficiency and productivity.
- Managed compliance with banking regulations and internal policies to mitigate risks.
- Conducted monthly audits of transactions to ensure accuracy and adherence to standards.
- Trained new employees on bank policies to maintain regulatory compliance.
- Generated comprehensive reports for administrators to support informed decision-making.
- Resolved customer inquiries promptly to strengthen relationships and service quality.
- Identified opportunities for improvement, implementing solutions that enhanced service delivery.
- Supervised staff performance, providing assessments and training to optimize branch operations.
Assistant Manager/Teller Manager
SunTrust Bank
Daytona Beach, Florida
01.2003 - 02.2005
- Managed daily operations of teller line, ensuring compliance with policies and procedures.
- Coordinated customer service initiatives, enhancing client satisfaction and retention rates.
- Resolved customer inquiries, efficiently escalating issues to appropriate departments when necessary.
- Oversaw teller actions, assigning tasks to meet operational needs and responding to escalated inquiries.
- Addressed team conflicts, maintaining cohesion and productivity among staff members.
- Managed teller schedules to ensure adequate coverage throughout operating hours.
- Facilitated communication between management and staff, streamlining workflow efficiency across departments.
- Generated detailed reports on transactions and banking activities, providing insights for management review.
Education
High School Diploma -
DELAND HIGH SCHOOL
DeLand, FL06-1990
Some College (No Degree) - Business Administration And Management
DAYTONA COMMUNITY COLLLEGE
Daytona Beach, FL08-2026
Skills
- Customer service
- Operations oversight
- Problem Solving
- Banking regulations
- Team leadership
- Compliance auditing
- Strong leadership
- Sales strategy
Languages
Spanish
Native/ Bilingual
Certification
- Florida State Notary Public
Affiliations
- Junior Achievement
Timeline
Assistant Branch Manager/Bank Officer
Mainstreet Community Bank of Florida
02.2005 - Current
Assistant Manager/Teller Manager
SunTrust Bank
01.2003 - 02.2005
High School Diploma -
DELAND HIGH SCHOOL
Some College (No Degree) - Business Administration And Management
DAYTONA COMMUNITY COLLLEGE