Jasmah Coleman
Belden,MS
Summary
Accomplished Branch Manager skilled in relationship building and operational management. Known for resolving customer issues efficiently and implementing innovative solutions that drive growth and improve service quality.
Overview
11
11
years of professional experience
Work History
Branch Manager | Bank Officer
Cadence Bank
08.2020 - Current
- Lead branch operations, ensuring compliance with banking regulations and internal policies.
- Develop and implement strategic initiatives to enhance customer experience and drive branch growth.
- Coach staff on best practices in customer service, sales techniques, and operational efficiency.
- Resolve customer issues effectively, maintaining high satisfaction levels through proactive communication.
- Open and maintain customer accounts and loans. Operate a teller cashbox as needed to help with flow of branch traffic.
Customer Service Representative
Cadence Bank
01.2020 - 08.2020
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Participated in training programs to enhance product knowledge and customer service skills.
- Assisted management as needed to help branch run smoothly.
- Worked and balanced a cashbox, as well as opened and helped maintain customer accounts and loans.
Bank Teller
Cadence Bank
08.2017 - 01.2020
- Processed daily transactions accurately and efficiently to ensure customer satisfaction.
- Assisted customers with account inquiries and resolved issues promptly, enhancing client relationships.
- Maintained compliance with banking regulations and internal policies to ensure operational integrity.
- Trained new tellers on procedures and best practices, fostering team development and consistency.
Customer Service Representative
Vowell's Market Place
03.2015 - 06.2017
- Streamlined complaint resolution processes, enhancing service quality and customer satisfaction.
- Analyzed customer feedback to identify areas for improvement in service offerings and procedures.
- Trained new staff on customer service protocols, promoting adherence to company standards.
- Processed customer transactions efficiently using POS systems, ensuring accuracy and timeliness.
Education
Bachelor of Arts - Educational Psychology, Mathematics
Mississippi State University
Starkville, MS05-2017
Skills
- Branch operations management
- Customer service
- Relationship building and management
- Customer relationships
- Attention to detail
- Cash handling
Timeline
Branch Manager | Bank Officer
Cadence Bank
08.2020 - Current
Customer Service Representative
Cadence Bank
01.2020 - 08.2020
Bank Teller
Cadence Bank
08.2017 - 01.2020
Customer Service Representative
Vowell's Market Place
03.2015 - 06.2017
Bachelor of Arts - Educational Psychology, Mathematics
Mississippi State University