SAMONDRIA IVORY
Austin,TX
Summary
Banking Management Professional with extensive leadership experience overseeing branch operations, loan portfolio growth, staff development, regulatory compliance, and customer satisfaction. Skilled in driving branch performance, strengthening risk controls, and fostering productive, service-oriented teams.
Overview
10
10
years of professional experience
Work History
Branch Manager/ Bank Officer
VERABANK
07.2022 - Current
- Lead branch operations, staff performance, and service quality while meeting profitability goals.
- Manage loan portfolio development, monitor documentation exceptions, and reduce past dues.
- Drive deposit growth through customer relationship expansion and product promotion.
- Oversee hiring, coaching, performance evaluations, and morale-building initiatives.
- Ensure regulatory and audit compliance across all branch functions.
- Implement marketing and business-development strategies that expand retail and commercial ties.
- Represent the bank in community engagements to enhance visibility and brand reputation.
- Led branch operations, ensuring compliance with regulations and enhancing customer service standards.
- Mentored staff on best practices, fostering a culture of continuous improvement and professional development.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Assistant Branch Manager
VERABANK
02.2022 - 07.2022
- Supported branch operations, staff development, and customer service quality.
- Assisted with staffing decisions, scheduling, coaching, and daily workflow coordination.
- Ensured compliance with policies, procedures, and regulatory requirements.
- Approved transactions and accounts beyond teller/banker authority thresholds.
- Facilitated branch audit procedures, compliance reporting, and security training.
- Processed consumer loans and managed account openings, closings, and issue resolution.
- Provided teller support and upheld secure, accurate cash handling practices.
- Streamlined branch workflows, enhancing customer service efficiency and reducing wait times.
- Supervised daily operations, ensuring compliance with banking regulations and company policies.
Relationship Banker II
VERABANK
10.2018 - 02.2022
- Delivered high-quality customer service while maintaining accuracy and fraud-prevention standards.
- Supported operational compliance through improved safe-deposit and audit processes.
- Performed dual-role banking and lending responsibilities to support branch needs.
- Analyzed financial needs to recommend tailored banking solutions for clients.
- Facilitated account openings, loans, and service requests with accuracy and efficiency.
Consumer Lender
VERABANK
10.2018 - 02.2022
- Processed accurate consumer loan applications while ensuring regulatory compliance.
- Applied lending strategies aligned with customer needs and fraud prevention standards.
- Enhanced cross-selling, retention, and service improvements supporting branch performance.
- Prepared accurate documentation to maintain audit-ready files.
Relationship Banker II
SOUTHSIDE BANK
09.2015 - 10.2018
- Opened and maintained consumer and business accounts, CDs, IRAs, and safe-deposit boxes.
- Performed teller functions including wires, vault duties, and ATM balancing.
- Assisted with loan applications and collaborated with underwriters.
- Trained new employees in customer service, teller accuracy, and fraud detection.
- Notary Public (since 2016).
Education
East Texas Baptist University
08-2010
Northeast Texas Community College
08-2008
Pittsburg High School
05-2008
Skills
- Branch Operations & Leadership
- Consumer Lending & Loan Quality
- Customer Service Excellence
- Fraud Prevention & Mitigation
- Audit Compliance & Risk Control
- Staff Training & Development
- Strategic Planning & Process Improvement
- Cash Handling & Operational Accuracy
Timeline
Branch Manager/ Bank Officer
VERABANK
07.2022 - Current
Assistant Branch Manager
VERABANK
02.2022 - 07.2022
Relationship Banker II
VERABANK
10.2018 - 02.2022
Consumer Lender
VERABANK
10.2018 - 02.2022
Relationship Banker II
SOUTHSIDE BANK
09.2015 - 10.2018
East Texas Baptist University
Northeast Texas Community College
Pittsburg High School