KORYN VANDENHEEDE
Summary
Results-driven financial service professional with over a decade of progressive leadership experience in retail banking, client relationship management, and team development. Proven expertise in driving branch performance, implementing strategic initiatives, and cultivating client relationships to achieve exceptional growth. Adept at leading high-performing teams, enhancing operational efficiency, and delivering financial solutions that exceed customer expectations. Recognized for fostering a culture of collaboration, accountability, and results.
Overview
15
15
years of professional experience
Work History
Branch Manager
Bank OZK
08.2023 - Current
- Oversee all branch operations, ensuring exceptional service delivery, operational excellence, and sustained revenue growth.
- Strategically lead a high-performing team by fostering a culture of accountability, motivation, and client-centric service.
- Drive business development initiatives through targeted outreach, community partnerships, and market analysis, resulting in increased client acquisition and expanded revenue streams.
- Cultivate relationships with high-net-worth individuals and commercial clients, providing personalized financial guidance to support their investment, lending, and wealth management goals.
- Analyze branch performance metrics to identify opportunities for improvement, implementing strategies that have increased portfolio growth and profitability.
- Ensure full adherence to risk management protocols, regulatory standards, and internal policies to safeguard client interests and institutional integrity.
Solutions Consultant
PNC Bank
05.2023 - 08.2023
- Delivered tailored financial solutions by engaging clients in meaningful financial wellness discussions to identify their short-and long-term objectives.
- Strengthened client relationships by conducting comprehensive needs assessments, identifying growth opportunities, and recommending appropriate banking products and services.
- Partnered with different lines of business to assess financial goals and identify investment opportunities.
Assistant Branch Manager
First Horizon
12.2022 - 05.2023
- Supported branch leadership in achieving performance objectives, operational excellence, and team development.
- Led staff training initiatives, equipping employees with the knowledge and skills to deliver superior client experiences.
- Managed customer relationships with a focus on trust-building, personalized service, and proactive financial guidance.
Relationship Manager
Bank Of America
11.2017 - 11.2022
- Managed portfolio of high-net-worth clients, delivering tailored investment, lending, and financial planning solutions to meet individual client goals.
- Developed strategic partnerships with internal specialists, enhancing client wealth strategies and achieving 20%+ growth in managed assets.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Leveraged deep financial acumen to advise clients on risk mitigation, investment opportunities, and long-term wealth management strategies.
Sales Manager
AT&T
06.2017 - 10.2017
- Spearheaded sales initiatives that drove customer acquisition, increased revenue, and improved customer satisfaction.
- Trained and coached a high-performing sales team, resulting in consistent goal achievement.
Store Manager
Hhgregg
10.2014 - 07.2017
- Delivered double-digit sales growth by implementing innovative sales strategies and improving staff performance.
- Developed and mentored employees, fostering a customer-first culture that boosted client loyalty.
- Conducted performance analysis to identify sales trends, refine strategies, and drive operational excellence.
Operations Manager
HHgregg
10.2013 - 10.2014
- Managed inventory, logistics, and supply chain operations to ensure optimal product availability and sales performance.
- Developed process improvements that increased inventory accuracy and reduced fulfillment delays.
Commissioned Sales
HHgregg
09.2010 - 10.2013
- Delivered record-setting sales performance by leveraging persuasive communication skills and strong product knowledge.
- Worked effectively in fast-paced environments.
Skills
- Branch Operations & Leadership
- Strategic Sales Growth & Revenue
Enhancement - Client Acquisition & Retention Strategies
- Financial Planning & Wealth Management
- Risk Mitigation & Regulatory Compliance
- High-Value Relationship Cultivation
- Staff Training, Coaching & Mentorship
- Community Engagement & Business
Development
Accomplishments
- Recognized being in the top 1% of American Bankers Association Learners while at First Horizon.
- Awarded for outstanding Community Engagement Leadership for establishing partnerships that enhanced local outreach and strengthened the bank's brand presence.
- Recognized as a Top Performing Relationship Manager for exceeding revenue, client acquisition, and performance metrics.
- Successfully led branch staff through a digital transformation initiative, improving customer adoption of digital banking solutions. while being 1 of 2 branches to offer TSA PRE-Check.
Timeline
Branch Manager
Bank OZK
08.2023 - Current
Solutions Consultant
PNC Bank
05.2023 - 08.2023
Assistant Branch Manager
First Horizon
12.2022 - 05.2023
Relationship Manager
Bank Of America
11.2017 - 11.2022
Sales Manager
AT&T
06.2017 - 10.2017
Store Manager
Hhgregg
10.2014 - 07.2017
Operations Manager
HHgregg
10.2013 - 10.2014
Commissioned Sales
HHgregg
09.2010 - 10.2013
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