Amber-Nicole Kepner
Colbert,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Legal Secretary
Spokane County Prosecutors Office-Family Law
Spokane, WA
01.2023 - Current
- Answered incoming calls from clients and attorneys to provide assistance or route calls to appropriate personnel.
- Greeted visitors to the office in a professional manner while providing support to attorneys as needed.
- Maintained attorney calendars by keeping track of appointments, meetings and conferences.
- Received and disbursed incoming mail.
- Arranged case files and maintained records and notebooks.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Assistant Manager
Golden Corral Buffet and Grill
Spokane , WA
03.2013 - 06.2021
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Managed customer service inquiries and complaints in a timely manner.
- Coordinated with other departments to ensure smooth flow of operations.
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Associate of Arts - Direct Transfer Degree
Spokane Falls Community College
Spokane, WA06-2024
Certified Nursing Assistant Program -
Spokane Community College
Spokane, WA11-2022
Skills
- Exceptional communication skills
- Phone Etiquette
- File Organization
- Multitasking and prioritization
- Meticulous and organized
- Multi-line telephone skills
- Time Management
- Professional Demeanor
Timeline
Legal Secretary
Spokane County Prosecutors Office-Family Law
01.2023 - Current
Assistant Manager
Golden Corral Buffet and Grill
03.2013 - 06.2021
Associate of Arts - Direct Transfer Degree
Spokane Falls Community College
Certified Nursing Assistant Program -
Spokane Community College
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