Amber Norwood
Chesapeake
Summary
Dynamic and detail-oriented professional with experience at Children's Hospital of the Kings Daughters, excelling in patient information management and customer service. Proven ability to enhance operational efficiency through effective scheduling and data entry, while maintaining strict adherence to HIPAA regulations. Strong communicator adept at multitasking in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Patient Information Officer
Childrens Hospital Of The Kings Daughters
10.2023 - 02.2025
- as a patient information officer, responsible for accurately collecting, verifying, and maintaining patient demographics, ensuring proper registration and access to healthcare services while providing excellent customer service to patients and families.
- Greet patients upon arrival and collect necessary identification documents and accurately input patient demographic information.
- Strong attention to detail.
- Excellent communication and interpersonal skills to interact effectively with patients and families.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Adhere to HIPAA regulations regarding patient privacy and data protection.
Medical Paralegal
Rutter Mills
01.2014 - 02.2023
- Reduced attorney workload by drafting routine legal documents such as medical designations
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Enhanced case efficiency by organizing and maintaining legal documents, files, and correspondence.
- Assisted counsel in preparing answers, providing documentation, and information for discovery requests.
- Received, reviewed, and organized a high volume of medical records.
- Liaised with other paralegals and legal staff to complete everyday tasks on schedule.
- Communicated with clients, opposing counsel, and court personnel to keep all parties informed on case updates.
Medical Scanning Services
Professional Transcription Services
09.2018 - 09.2019
- Identifying a variety of medical documents.
- Scanning and appropriately indexing within a patient’s chart within electronic medical health records.
- Transferred all patient records from paper copies to electronic records.
- Worked effectively in fast-paced environments.
Education
General Studies
Indian River High School
Chesapeake06-1996
Skills
- Customer Service
- Well Spoken
- Scheduling
- Multiline phone
- Data entry
- Filing
- Scanning
- Information management
Timeline
Patient Information Officer
Childrens Hospital Of The Kings Daughters
10.2023 - 02.2025
Medical Scanning Services
Professional Transcription Services
09.2018 - 09.2019
Medical Paralegal
Rutter Mills
01.2014 - 02.2023
General Studies
Indian River High School
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