Dynamic Patient Registration Specialist with extensive experience at Promedica Monroe Regional Hospital. Proven track record in meticulous data entry and payment processing, ensuring compliance with confidentiality regulations. Recognized for exceptional customer service and staff training abilities, fostering a collaborative environment that enhances patient care and operational efficiency.
Overview
7
7
years of professional experience
Work History
<ul>
<li>Obtaining demographic information, validating insurance, and receiving payment.</li>
<li>Answer and/or refer questions received from patients, visitors, and staff, as appropriate.</li>
<li>Ensure coworkers are properly trained in order to complete their job duties.</li>
<li>Verified insurance information and collected necessary documentation from patients.</li>
<li>Assisted in training new staff on registration protocols and systems usage.</li>
<li>Maintained confidentiality of patient information in compliance with HIPAA regulations.</li>
<li>Verified insurance and collected critical data elements to properly identify and bill patients.</li>
</ul>
Promedica Monroe Regional Hospital
Monroe
05.2022 - Current
Obtaining demographic information, validating insurance, and receiving payment.
Answer and/or refer questions received from patients, visitors, and staff, as appropriate.
Ensure coworkers are properly trained in order to complete their job duties.
Verified insurance information and collected necessary documentation from patients.
Assisted in training new staff on registration protocols and systems usage.
Maintained confidentiality of patient information in compliance with HIPAA regulations.
Verified insurance and collected critical data elements to properly identify and bill patients.
<ul>
<li>Provides basic patient care to include, but not limited to, care and comfort, vital sign measurement, personal care and hygiene, and assists with mobility, including unit-based specialty duties.</li>
<li>Documented patient information in electronic health records system</li>
<li>Acts as a liaison between the patient and the nurse to report changes and/or concerns.</li>
<li>Provides high-level customer service to all patients, patients' families, visitors, and employees.</li>
<li>Participates in the hand-off/report of pertinent information regarding patient and departmental needs upon arrival and when leaving.</li>
<li>Performs delegated tasks once competency has been validated.</li>
</ul>
Bon Secours Mercy Health St. Charles
Oregon
02.2022 - 03.2024
Provides basic patient care to include, but not limited to, care and comfort, vital sign measurement, personal care and hygiene, and assists with mobility, including unit-based specialty duties.
Documented patient information in electronic health records system
Acts as a liaison between the patient and the nurse to report changes and/or concerns.
Provides high-level customer service to all patients, patients' families, visitors, and employees.
Participates in the hand-off/report of pertinent information regarding patient and departmental needs upon arrival and when leaving.
Performs delegated tasks once competency has been validated.
<ul>
<li>Obtaining demographic information, validating insurance, and receiving payment.</li>
<li>Registered new patients using electronic health record systems.</li>
<li>Verified patient insurance information and updated records accurately.</li>
<li>Assisted patients with completing registration forms and documents.</li>
<li>Educated patients on office policies and procedures during registration.</li>
<li>Maintained confidentiality of patient information in compliance with regulations.</li>
</ul>
Promedica Health and Wellness Center
Sylvania
12.2020 - 05.2022
Obtaining demographic information, validating insurance, and receiving payment.
Registered new patients using electronic health record systems.
Verified patient insurance information and updated records accurately.
Assisted patients with completing registration forms and documents.
Educated patients on office policies and procedures during registration.
Maintained confidentiality of patient information in compliance with regulations.
<ul><li>Took and prepared new patient orders, obtains and processes registration information, and facilitates insurance pre-certification when indicated</li><li>Answers and directs incoming phone calls: opens and routes mail</li><li>Scheduled Interventional radiology procedures, ordered blood work if needed for the Patient, and made daily reminder phone calls to patients</li></ul>
Promedica Monroe Regional Hospital
Monroe
08.2020 - 11.2020
Took and prepared new patient orders, obtains and processes registration information, and facilitates insurance pre-certification when indicated
Answers and directs incoming phone calls: opens and routes mail
Scheduled Interventional radiology procedures, ordered blood work if needed for the Patient, and made daily reminder phone calls to patients
<ul>
<li>Supported classroom activities by preparing educational materials and resources</li>
<li>Assisted the lead teacher in implementing lesson plans and daily schedules.</li>
<li>Monitored student behavior to ensure a safe and positive learning environment.</li>
<li>Organized and maintained classroom supplies and learning tools for accessibility.</li>
</ul>
Cribs to Crayons Daycare Center
Lambertville
01.2019 - 08.2020
Supported classroom activities by preparing educational materials and resources
Assisted the lead teacher in implementing lesson plans and daily schedules.
Monitored student behavior to ensure a safe and positive learning environment.
Organized and maintained classroom supplies and learning tools for accessibility.
<ul>
<li>Performed haircuts, color treatments, and styling techniques using industry tools.</li>
<li>Consulted with clients to determine desired hairstyles and hair treatments.</li>
<li>Maintained a clean and organized workstation to ensure client safety and comfort.</li>
<li>Educated clients on hair care products and maintenance for optimal results.</li>
<li>Managed appointment schedules to optimize client flow and service efficiency.</li>
</ul>
Shear Performance & Co
Monroe
09.2018 - 12.2018
Performed haircuts, color treatments, and styling techniques using industry tools.
Consulted with clients to determine desired hairstyles and hair treatments.
Maintained a clean and organized workstation to ensure client safety and comfort.
Educated clients on hair care products and maintenance for optimal results.
Managed appointment schedules to optimize client flow and service efficiency.
Education
High School -
Erie, MI
Erie, MI
06.2018
Certification - Cosmetology
Monroe, MI
Monroe, MI
01.2018
Some College (No Degree) -
Perrysburg, OH
Perrysburg, OH
Some College (No Degree) -
Toledo, OH
Toledo, OH
Skills
Staff training
Customer service
Data entry
Payment processing
Confidentiality compliance
Strong organization
Staff training
Customer service
Data entry
Payment processing
Confidentiality compliance
Strong organization
References
Reference available upon request
Timeline
<ul>
<li>Obtaining demographic information, validating insurance, and receiving payment.</li>
<li>Answer and/or refer questions received from patients, visitors, and staff, as appropriate.</li>
<li>Ensure coworkers are properly trained in order to complete their job duties.</li>
<li>Verified insurance information and collected necessary documentation from patients.</li>
<li>Assisted in training new staff on registration protocols and systems usage.</li>
<li>Maintained confidentiality of patient information in compliance with HIPAA regulations.</li>
<li>Verified insurance and collected critical data elements to properly identify and bill patients.</li>
</ul>
Promedica Monroe Regional Hospital
05.2022 - Current
<ul>
<li>Provides basic patient care to include, but not limited to, care and comfort, vital sign measurement, personal care and hygiene, and assists with mobility, including unit-based specialty duties.</li>
<li>Documented patient information in electronic health records system</li>
<li>Acts as a liaison between the patient and the nurse to report changes and/or concerns.</li>
<li>Provides high-level customer service to all patients, patients' families, visitors, and employees.</li>
<li>Participates in the hand-off/report of pertinent information regarding patient and departmental needs upon arrival and when leaving.</li>
<li>Performs delegated tasks once competency has been validated.</li>
</ul>
Bon Secours Mercy Health St. Charles
02.2022 - 03.2024
<ul>
<li>Obtaining demographic information, validating insurance, and receiving payment.</li>
<li>Registered new patients using electronic health record systems.</li>
<li>Verified patient insurance information and updated records accurately.</li>
<li>Assisted patients with completing registration forms and documents.</li>
<li>Educated patients on office policies and procedures during registration.</li>
<li>Maintained confidentiality of patient information in compliance with regulations.</li>
</ul>
Promedica Health and Wellness Center
12.2020 - 05.2022
<ul><li>Took and prepared new patient orders, obtains and processes registration information, and facilitates insurance pre-certification when indicated</li><li>Answers and directs incoming phone calls: opens and routes mail</li><li>Scheduled Interventional radiology procedures, ordered blood work if needed for the Patient, and made daily reminder phone calls to patients</li></ul>
Promedica Monroe Regional Hospital
08.2020 - 11.2020
<ul>
<li>Supported classroom activities by preparing educational materials and resources</li>
<li>Assisted the lead teacher in implementing lesson plans and daily schedules.</li>
<li>Monitored student behavior to ensure a safe and positive learning environment.</li>
<li>Organized and maintained classroom supplies and learning tools for accessibility.</li>
</ul>
Cribs to Crayons Daycare Center
01.2019 - 08.2020
<ul>
<li>Performed haircuts, color treatments, and styling techniques using industry tools.</li>
<li>Consulted with clients to determine desired hairstyles and hair treatments.</li>
<li>Maintained a clean and organized workstation to ensure client safety and comfort.</li>
<li>Educated clients on hair care products and maintenance for optimal results.</li>
<li>Managed appointment schedules to optimize client flow and service efficiency.</li>
</ul>
<ul><li>Delivered individualized Applied Behavior Analysis (ABA) therapy to children and adolescents with Autism Spectrum Disorder (ASD) and developmental disabilities.</li><li>Accurately collected, recorded, and analyzed client data to track progress and ensure fidelity to treatment plans designed by the BCBA.</li><li>Utilized evidence-based interventions to increase communication, social, and adaptive skills while decreasing maladaptive behaviors.</li><li>Supervised and trained new RBTs and staff in ABA principles, data collection, and behavior intervention strategies.</li><li>Provided mentorship, feedback, and support to RBT team members to ensure consistency and quality of services.</li><li>Collaborated closely with BCBAs to review data, implement program modifications, and ensure treatment integrity.</li><li>Partnered with parents and caregivers to reinforce ABA techniques and promote skill generalization at home and in the community.</li><li>Conducted parent training sessions and maintained strong communication to ensure family engagement and progress transparency.</li><li>Assisted in program updates and documentation, maintaining accurate session notes and data systems (e.g., Catalyst, CentralReach, Rethink).</li><li>Implemented individualized Behavior Intervention Plans (BIPs) using reinforcement, prompting, and de-escalation strategies.</li><li>Responded effectively to behavioral crises, prioritizing client safety and maintaining a calm therapeutic environment.</li><li>Collaborated with multidisciplinary teams including speech, occupational, and physical therapists to ensure coordinated care.</li><li>Participated in ongoing supervision, professional development, and training to uphold BACB ethical and clinical standards.</li><li>Modeled professionalism, integrity, and high ethical standards in all client and staff interactions.</li></ul> at Essential Behavior Group, LLC<ul><li>Delivered individualized Applied Behavior Analysis (ABA) therapy to children and adolescents with Autism Spectrum Disorder (ASD) and developmental disabilities.</li><li>Accurately collected, recorded, and analyzed client data to track progress and ensure fidelity to treatment plans designed by the BCBA.</li><li>Utilized evidence-based interventions to increase communication, social, and adaptive skills while decreasing maladaptive behaviors.</li><li>Supervised and trained new RBTs and staff in ABA principles, data collection, and behavior intervention strategies.</li><li>Provided mentorship, feedback, and support to RBT team members to ensure consistency and quality of services.</li><li>Collaborated closely with BCBAs to review data, implement program modifications, and ensure treatment integrity.</li><li>Partnered with parents and caregivers to reinforce ABA techniques and promote skill generalization at home and in the community.</li><li>Conducted parent training sessions and maintained strong communication to ensure family engagement and progress transparency.</li><li>Assisted in program updates and documentation, maintaining accurate session notes and data systems (e.g., Catalyst, CentralReach, Rethink).</li><li>Implemented individualized Behavior Intervention Plans (BIPs) using reinforcement, prompting, and de-escalation strategies.</li><li>Responded effectively to behavioral crises, prioritizing client safety and maintaining a calm therapeutic environment.</li><li>Collaborated with multidisciplinary teams including speech, occupational, and physical therapists to ensure coordinated care.</li><li>Participated in ongoing supervision, professional development, and training to uphold BACB ethical and clinical standards.</li><li>Modeled professionalism, integrity, and high ethical standards in all client and staff interactions.</li></ul> at Essential Behavior Group, LLC
Educated patients and answered questions about health condition, prognosis, and treatment.
Administered medications via oral, IV, and intramuscular injections and monitored responses.
Upheld professional nursing standards and ethical principles when advocating for patients' rights, respecting their autonomy, and maintaining confidentiality at all times.
Facilitated therapeutic communication, conflict resolution, and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
Contributed to improved departmental performance metrics through prompt documentation of assessments, interventions, and patient.
Responses in electronic medical records.
Promoted a safe and supportive environment for both patients and staff members by adhering to infection control protocols, maintaining equipment, and following safety guidelines.
Performed triage on incoming patients and determined severity of injuries and illnesses
Communicated with healthcare team members to plan, implement and enhance treatment strategies
Acted as a resource for colleagues by sharing clinical expertise, participating in educational opportunities, and serving as a preceptor for new nurses joining the Emergency Department team.
Collaborated with multidisciplinary healthcare teams to develop comprehensive care plans for patients presenting with diverse medical conditions. at AdventHealthEducated patients and answered questions about health condition, prognosis, and treatment.
Administered medications via oral, IV, and intramuscular injections and monitored responses.
Upheld professional nursing standards and ethical principles when advocating for patients' rights, respecting their autonomy, and maintaining confidentiality at all times.
Facilitated therapeutic communication, conflict resolution, and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
Contributed to improved departmental performance metrics through prompt documentation of assessments, interventions, and patient.
Responses in electronic medical records.
Promoted a safe and supportive environment for both patients and staff members by adhering to infection control protocols, maintaining equipment, and following safety guidelines.
Performed triage on incoming patients and determined severity of injuries and illnesses
Communicated with healthcare team members to plan, implement and enhance treatment strategies
Acted as a resource for colleagues by sharing clinical expertise, participating in educational opportunities, and serving as a preceptor for new nurses joining the Emergency Department team.
Collaborated with multidisciplinary healthcare teams to develop comprehensive care plans for patients presenting with diverse medical conditions. at AdventHealth
<ul>
<li>Hours per week: 40.</li>
</ul>
<p><strong>Duties, Accomplishments, and Related Skills:</strong></p>
<ul>
<li>Supervise and coordinate daily administrative workflows for a team of 15 employees, ensuring timely task execution, adherence to protocols, and consistent performance monitoring.</li>
<li>Maintain accurate records and documentation related to property intake, detainee processing, transportation, and deportation; verify and audit files to ensure regulatory compliance, and data integrity.</li>
<li>Execute high-volume data entry (up to 8 hours per day), including the entry of case notes, customs documentation, custody logs, and internal reports into secure federal databases.</li>
<li>Develop, review, and edit administrative reports and forms for internal use and government audits; ensure completeness, accuracy, and policy alignment.</li>
<li>Serve as the primary liaison between facility staff, supervisors, and stakeholders; facilitate clear, professional communication, and documentation flow across departments.</li>
<li>Identified discrepancies in data entries and corrected them accordingly.</li>
<li>Oversee inventory control processes, including the secure receipt, tracking, and storage of personal property, using standardized procedures and government tracking systems.</li>
<li>Conduct routine audits and quality control reviews to ensure that administrative practices meet federal operational standards.</li>
<li>Apply sound judgment to evaluate options, solve problems, and make informed recommendations on administrative and operational matters, contributing to efficient workflow management, and compliance with agency standards.</li>
<li>Assist in developing and revising privacy and security policies concerning Personally Identifiable Information (PII); identify potential compliance risks, and recommend solutions.</li>
<li>Coordinate logistics for detainee transportation to court and medical appointments, manage schedules, and track movement through detailed administrative planning.</li>
<li>Conduct roll calls, and ensure accountability through diligent documentation, system updates, and status reporting.</li>
</ul>
<p>Supervisor: Scott Jackson (949) 456-2706.</p>
<p>Permission to contact: Yes.</p> at ProTech USA LLC, Government Contracting<ul>
<li>Hours per week: 40.</li>
</ul>
<p><strong>Duties, Accomplishments, and Related Skills:</strong></p>
<ul>
<li>Supervise and coordinate daily administrative workflows for a team of 15 employees, ensuring timely task execution, adherence to protocols, and consistent performance monitoring.</li>
<li>Maintain accurate records and documentation related to property intake, detainee processing, transportation, and deportation; verify and audit files to ensure regulatory compliance, and data integrity.</li>
<li>Execute high-volume data entry (up to 8 hours per day), including the entry of case notes, customs documentation, custody logs, and internal reports into secure federal databases.</li>
<li>Develop, review, and edit administrative reports and forms for internal use and government audits; ensure completeness, accuracy, and policy alignment.</li>
<li>Serve as the primary liaison between facility staff, supervisors, and stakeholders; facilitate clear, professional communication, and documentation flow across departments.</li>
<li>Identified discrepancies in data entries and corrected them accordingly.</li>
<li>Oversee inventory control processes, including the secure receipt, tracking, and storage of personal property, using standardized procedures and government tracking systems.</li>
<li>Conduct routine audits and quality control reviews to ensure that administrative practices meet federal operational standards.</li>
<li>Apply sound judgment to evaluate options, solve problems, and make informed recommendations on administrative and operational matters, contributing to efficient workflow management, and compliance with agency standards.</li>
<li>Assist in developing and revising privacy and security policies concerning Personally Identifiable Information (PII); identify potential compliance risks, and recommend solutions.</li>
<li>Coordinate logistics for detainee transportation to court and medical appointments, manage schedules, and track movement through detailed administrative planning.</li>
<li>Conduct roll calls, and ensure accountability through diligent documentation, system updates, and status reporting.</li>
</ul>
<p>Supervisor: Scott Jackson (949) 456-2706.</p>
<p>Permission to contact: Yes.</p> at ProTech USA LLC, Government Contracting
<ul><li>Assist in preparing Subs Annual Budgets and reviewing Subs financial reports.</li><li>Provide support and training to partners to ensure adequate support for the program component.</li><li>Conduct partner technical supportive supervision on request basis from Grants & Compliance teams.</li><li>Coordinate grantee proposal review process and ensure compliance with solicitations and donor regulations.</li><li>Coordinate pre-award evaluations and assessments of potential grantees as needed.</li><li>Analyze, verify and review grantees proposal budgets to ensure donor compliance and reasonableness.</li><li>Coordinate the assessment of grantee risk and implement appropriate systems and agreements to minimize risk.</li><li>Ensure timely and appropriate close-out of sub-grants and coordinate the close-out of EGPAF prime grants.</li><li>Provide support and training to partners finance staff to build financial and accounting capacity to ensure adequate support for the program component.</li><li>Monitor partners’ spending patterns as part of the overall project budget to actual analytics.</li><li>Follow up on Grantee monthly invoices & supporting documents</li><li>Serve as an expert on applicable policies, procedures, rules, and regulations and assist staff with their interpretation and understanding of these.</li><li>Stays abreast of donor policies, procedures, rules and regulations and host country legal requirements and informs local and regional management of significant changes.</li><li>Perform internal departmental/grants reviews ensuring compliance with Foundation and donor requirements. Identify potential areas of compliance vulnerability and risk; assists with the development of corrective action plans for the resolution of problematic issues; and provides general guidance on how to avoid or deal with similar issues in the future</li><li>Conduct on-site financial compliance reviews which include: cash counts; review of accounts receivables including employee receivables; documentation of segregation of duties and internal control structure; document storage and retention</li><li>Document findings, propose improvements or change as relevant, disseminate findings and ensure follow up implementation of recommendations as well as resolution</li><li>Conduct random surprise checks and vendor verification reviews to ensure proper procurement procedures are being practiced and report on findings</li><li>Develops an effective Compliance & Ethics training program, including appropriate introductory training for new employees as well as ongoing training for all employees and managers</li><li>Assists with improving the awareness and understanding of compliance to assist employees with the establishment of a “culture of compliance”</li></ul> at Elizabeth Glaser Pediatric Aids Foundation<ul><li>Assist in preparing Subs Annual Budgets and reviewing Subs financial reports.</li><li>Provide support and training to partners to ensure adequate support for the program component.</li><li>Conduct partner technical supportive supervision on request basis from Grants & Compliance teams.</li><li>Coordinate grantee proposal review process and ensure compliance with solicitations and donor regulations.</li><li>Coordinate pre-award evaluations and assessments of potential grantees as needed.</li><li>Analyze, verify and review grantees proposal budgets to ensure donor compliance and reasonableness.</li><li>Coordinate the assessment of grantee risk and implement appropriate systems and agreements to minimize risk.</li><li>Ensure timely and appropriate close-out of sub-grants and coordinate the close-out of EGPAF prime grants.</li><li>Provide support and training to partners finance staff to build financial and accounting capacity to ensure adequate support for the program component.</li><li>Monitor partners’ spending patterns as part of the overall project budget to actual analytics.</li><li>Follow up on Grantee monthly invoices & supporting documents</li><li>Serve as an expert on applicable policies, procedures, rules, and regulations and assist staff with their interpretation and understanding of these.</li><li>Stays abreast of donor policies, procedures, rules and regulations and host country legal requirements and informs local and regional management of significant changes.</li><li>Perform internal departmental/grants reviews ensuring compliance with Foundation and donor requirements. Identify potential areas of compliance vulnerability and risk; assists with the development of corrective action plans for the resolution of problematic issues; and provides general guidance on how to avoid or deal with similar issues in the future</li><li>Conduct on-site financial compliance reviews which include: cash counts; review of accounts receivables including employee receivables; documentation of segregation of duties and internal control structure; document storage and retention</li><li>Document findings, propose improvements or change as relevant, disseminate findings and ensure follow up implementation of recommendations as well as resolution</li><li>Conduct random surprise checks and vendor verification reviews to ensure proper procurement procedures are being practiced and report on findings</li><li>Develops an effective Compliance & Ethics training program, including appropriate introductory training for new employees as well as ongoing training for all employees and managers</li><li>Assists with improving the awareness and understanding of compliance to assist employees with the establishment of a “culture of compliance”</li></ul> at Elizabeth Glaser Pediatric Aids Foundation