Amber ODonnell
Battle Creek Burger
Battle Creek,MI
11
years of professional experience
Dynamic manager with a proven track record at Battle Creek Burger, excelling in team leadership and customer service. Spearheaded inventory management strategies, reducing waste significantly. Adept at training staff and enhancing operational efficiency, while fostering a culture of quality and safety compliance. Strong communicator with a focus on continuous improvement.
Work History
Team Leader
9 Months- Coordinated daily jobsite assignments, balancing labor, materials, and project deadlines.
- Inspected completed work for coverage, cleanliness, and customer-ready presentation.
- Communicated with clients and supervisors to resolve site issues and clarify expectations.
- Managed materials, tools, and equipment to support efficient jobsite operations.
- Enforced safety practices, reducing hazards during ladder, masking, and cleanup tasks.
- Supported team productivity by organizing tasks and maintaining smooth workflow transitions.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Oversaw quality control measures, maintaining high standards for all project outputs.
Manager
11 Years 6 Months- Oversaw daily operations to ensure quality and efficiency in service delivery.
- Trained staff on operational procedures and customer service best practices.
- Implemented inventory management strategies to reduce waste and improve supply chain efficiency.
- Developed training materials for new hires to enhance onboarding processes.
- Conducted performance evaluations to identify areas for improvement among team members.
- Collaborated with marketing to promote seasonal menu items and drive customer engagement.
- Analyzed customer feedback to inform menu adjustments and enhance overall dining experience.
- Established safety protocols to maintain compliance with health regulations and ensure employee well-being.
- Accomplished multiple tasks within established timeframes.
Quality Control Inspector
1 Year 9 Months- Conducted thorough inspections of materials and products to ensure compliance with quality standards.
- Implemented corrective actions to resolve non-conformance issues, enhancing product reliability.
- Collaborated with production teams to streamline inspection processes, improving workflow efficiency.
- Developed and maintained detailed documentation of inspection results and quality control measures.
- Trained new staff on quality control protocols and safety standards, fostering a culture of quality awareness.
- Utilized advanced testing equipment to perform precise measurements and evaluations on various products.
- Analyzed quality data trends to identify areas for improvement, driving continuous enhancement initiatives.
- Communicated with production team members about quality issues.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
Education
High School Diploma
Skills
Customer service
Team leadership
Time management
Decision-making
Verbal and written communication
Complex Problem-solving
Staff training and development
Task delegation
Goal setting
Relationship building
Project planning
Shift scheduling
Sales techniques
Conflict resolution
Marketing
Negotiation
Budget control
Key performance indicators
Financial management
Expense tracking
Clear communication
Safety procedures
Multitasking
Problem-solving
Hiring and training
Good judgment
Timeline
Team Leader
Eugenio Painting
01.2026 - CurrentRead More
Quality Control Inspector
WHC Energy Services
03.2023 - 12.2024Read More
Manager
Battle Creek Burger
04.2015 - CurrentRead More
Battle Creek Central
High School Diploma
Read More