Amber Olivas
El Paso,Tx
Summary
Motivated worker bringing keen desire to learn, Criminal Justice training and computer proficiency. Hard worker with strong customer service background and focus on contributing to team success. Adaptable, punctual and skilled at increasing efficiency and boosting team performance with diligence and attention to detail.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Supply Technician
Technica LLC, Defense Logistics Agency - Block & Bracer
Fort Bliss, TX
08.2022 - Current
- Established and maintained records for both manual and automated maintenance management systems.
- Determined stock levels needed for non-recurring, specialized items based on usage, inventory and projected depletion.
- Confirmed availability of recurring supply items managed and distributed through computerized inventory management system.
- Verified quality and integrity of sent and received items.
- Conducted extensive searches for information pertaining to complex or unusual supply transactions and patterns.
- Implemented communication channels with customers, clientele and key vendors, prioritizing opportunities and ensuring quick problem resolution.
- Determined appropriate equipment and staffing levels to load, unload and move materials.
- Reviewed and updated supply chain practices in accordance with new or changing environmental policies, standards and regulations.
- Implemented clear and effective planning strategies to meet supply chain needs, meet demand and optimize distribution.
- Rotated inventory from oldest to newest to maintain fresh stock.
- Communicated with customers to answer questions.
- Stored items in orderly and accessible manner in warehouse tool rooms, supply rooms, or other areas.
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Operated forklift to move and organize merchandise.
- Lifted materials of varied weights on regular basis.
- Assisted customers by locating items and loading heavy purchases in vehicles.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Resolved or assisted in handling routine customer concerns within established guidelines.
Stock Clerk
Technica LLC, Defense Logistics Agency - Block & Bracer
Fort Bliss, TX
01.2021 - 08.2022
- Moved items from central storage room to shelves for customer purchase.
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
- Received deliveries, scanned packages and updated orders in internal database.
- Identified safety hazards and notified management to determine proper resolution of issues.
- Operated forklift to elevate or place merchandise in appropriate areas.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Received incoming product deliveries and relocated to storage shelves, coolers or bins.
- Lifted materials of varied weights on regular basis.
- Assisted customers by locating items and loading heavy purchases in vehicles.
- Greeted customers and retrieved requested products to drive satisfaction.
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
Correctional Officer
Otero County Prison Facility
Chaparral, NM
02.2020 - 01.2021
- Inspected cells and conducted random searches of common areas.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Detected potential threats and quickly defused conflicts.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Maintained clear and open communications with all facility areas to support safe operations.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Supervised residents during meal distribution and intake, recreation time and work-site performance.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
- Applied non-violent response tools and physical restraint during problematic situations.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
Stock Clerk
AECOM
Fort Bliss, TX
12.2018 - 02.2020
- Bliss Supported approximately 200 War Fighters weekly deploying and redeploying the Installation.
- Issuing Soldiers Organizational and Clothing Equipment for those being deployed overseas.
- Accepting turn-in of equipment upon returning stateside.
- Maintaining Clothing Records.
- Stocking shelves using fork lift.
- In and out processed Contractors and DA civilians daily/weekly.
- Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
- Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
- Replenished inventory with focus on addressing customer needs.
- Operated forklift to elevate or place merchandise in appropriate areas.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Lifted materials of varied weights on regular basis.
Security Officer
Sunland Park Race Track
Sunland Park, NM
10.2018 - 02.2019
- Guarded restricted areas to prevent unauthorized entry.
- Patrolled and secured industrial and commercial premises to prevent intrusion.
- Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Inspected parking lot to verify parking permits and ticketed or towed all unauthorized vehicles.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
Waitress
Peking Garden
El Paso, TX
10.2016 - 11.2016
- Wait on people, handling food, cleaning, answering phones, 12-hour shift.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Cleared table and bussed dishes to allow for quick setups.
- Set up dining room to meet hospitality and service standards.
- Resolved customer concerns with friendly and knowledgeable service.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
- Documented food orders and ran items to guest tables in dining room.
- Calculated charges, issued table checks and collected payments from customers.
Concessions Worker
Sunland Park Racetrack and Casino
Sunland Park, NM
01.2016 - 10.2016
- Concession cook, cashier, pick up and drop money, clean, prepare the work area, 10-hour shifts, customer service, restocking.
- Maintained exceptional standards of customer service during high-volume, fast-paced operations.
- Correctly received orders, processed payments and responded appropriately to guest concerns.
- Quickly and efficiently processed payments and made accurate change.
- Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Worked with teammates and openly invited coaching from management team.
- Made and served coffee, tea and fountain drinks.
- Packaged menu items into bags or trays and placed drink orders into carriers for easy transport.
- Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles with caution and according to manufacturer directions.
- Opened and closed stand properly by turning on or shutting down machines and warming and storing food properly.
- Prepared bills, handled cash and credit card transactions and distributed change.
- Stocked and restocked food and equipment items as necessary.
- Followed directions and recipes to prepare food and operate cooking equipment.
- Cleaned and polished counters, equipment and tables.
- Operated cash registers, counted money and logged daily sales and expenditures.
Education
High School Diploma -
Austin High School
El Paso, TX06.2015
Some College (No Degree) -
Southern New Hampshire University
Hooksett, NHSkills
- Adaptive team player
- Boxing and labeling
- Heavy lifting
- Loading and unloading
- Trained in defensive tactics
- State and federal laws knowledge
- Inmate rights
- Ethical standards of conduct
- First aid and CPR certified
- OSHA training
- Material handling
Interests
Awards & Acknowledgements
, National Honor Society (NHS)
Teens Against Tobacco Use (TATU)
Food Handlers
Forklift License
2
Certification
- Licensed Fork Lift Operator - 2021
- Certified CPR, Otero County Prison Facility - 2020
Timeline
Supply Technician
Technica LLC, Defense Logistics Agency - Block & Bracer
08.2022 - Current
Stock Clerk
Technica LLC, Defense Logistics Agency - Block & Bracer
01.2021 - 08.2022
Correctional Officer
Otero County Prison Facility
02.2020 - 01.2021
Stock Clerk
AECOM
12.2018 - 02.2020
Security Officer
Sunland Park Race Track
10.2018 - 02.2019
Waitress
Peking Garden
10.2016 - 11.2016
Concessions Worker
Sunland Park Racetrack and Casino
01.2016 - 10.2016
High School Diploma -
Austin High School
Some College (No Degree) -
Southern New Hampshire University