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Amber O'Rourke
Burleson
Summary
Results-driven Operations Manager with expertise in training, workflow evaluation, and customer satisfaction. Proven track record in enhancing efficiency and overseeing financial management to drive operational success.
Overview
18
18
years of professional experience
Work History
Operations Manager
Johnny Fireworks
Crowley
06.2020 - 03.2026
- Trained team members on operational procedures and customer service standards to enhance service delivery.
- Evaluated workflow efficiency to identify areas for improvement in operations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Created detailed performance reports for individual departments to support operational decision-making.
- Oversaw financial management, budgeting, accounting, and payroll activities to ensure fiscal responsibility.
Administrative Assistant
Law, Snakard & Gambill
Fort Worth
03.2019 - 04.2022
- Maintained case files, ensuring accurate documentation of client information to support case management.
- Assisted in billing processes by organizing invoices and tracking payments, facilitating timely revenue collection.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring record accuracy and confidentiality compliance.
Vice President of Loan Operations
National Bank of Texas
Fort Worth
06.2016 - 11.2018
- Identified problems and implemented solutions to better streamline operations.
- Oversaw quality assurance efforts to maintain high standards of product and service delivery.
- Hired, trained, and mentored staff members to maximize productivity.
- Reviewed loan documents for accuracy and compliance with regulations.
- Assisted underwriters in verifying information contained within loan files prior to approval decisions being made.
- Ensured compliance with all applicable laws and regulations governing the processing of loans.
Administrative Assistant
First National Bank Of Texas
Burleson
07.2008 - 06.2016
- Completed day-to-day duties accurately and efficiently.
- Processed loan applications, ensuring all paperwork was accurately organized for timely approval.
- Communicated with clients to gather required information and documentation.
- Maintained electronic filing systems to enhance document retrieval speed and accuracy.
- Answered incoming calls from customers regarding their loans.
- Prepared loan documents, such as promissory notes and deed of trust, according to established guidelines.
- Researched and resolved customer complaints regarding incorrect disclosure statements on closed loans.
Education
High School Diploma -
Joshua High School
Joshua, Texas05-1999
Skills
- Budget management
- Customer relationship management
- Document organization
- Compliance standards
- Effective communication
- Problem solving
- Operations management
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteSalary Range
$60000/yr - $200000/yrTimeline
Operations Manager
Johnny Fireworks
06.2020 - 03.2026
Administrative Assistant
Law, Snakard & Gambill
03.2019 - 04.2022
Vice President of Loan Operations
National Bank of Texas
06.2016 - 11.2018
Administrative Assistant
First National Bank Of Texas
07.2008 - 06.2016
High School Diploma -
Joshua High School