Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Hi, I’m

Amber Ortega

Cosmetologist/CSS
Pueblo,Colorado
Amber Ortega

Summary

Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.

Overview

12
years of professional experience
2
years of post-secondary education

Work History

Great Clips Salon

Hairstylist
06.2020 - Current

Job overview

  • Pre-booked future appointments to increase repeat business
  • Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings
  • Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations
  • Mentored new staff to enhance personal growth and increase productivity
  • Updated and maintained customer information records and beauty services provided.
  • Processed payments, entering sales in register for prompt customer service.
  • Counted and documented opening and closing cash amounts daily.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Resolved guest complaints about service or style.
  • Maintained regular client list and successfully handled walk-in customers.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.

SmartStyle Hair Salon

Hairstylist Manager
08.2011 - 06.2020

Job overview

  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Maintained general appointment calendar and set shift schedules.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
  • Scheduled employees to maintain adequate coverage during business hours.
  • Achieved personal sales goals by upselling products to meet individual needs.
  • Handled employee scheduling and coverage needs during business hours.

Education

IntelliTec College - Pueblo
Pueblo, CO

Certification/Licensing from Cosmetology Education
2009 - 2011 (2 education.years_Label)

University Overview

Skills

  • Workflow Efficiency
  • Health Code Compliance
  • Staff Management
  • Client Needs Evaluation
  • Detail-Orientated
  • Electronic Calendar Management
  • Retail Inventory Management
  • Information Updates
  • Persuasion and Personal Influence
  • Business Operations
  • Build Customer Relationships
  • Cash Register Operations
  • Outstanding Client Retention
  • Advanced Communication Skills
  • Outstanding Customer Service
  • Supply Monitoring
  • Business Management
  • POS Terminal Operation
Availability
See my work availability
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Quote

I make the most of all that comes and the least of all that goes.
Sara Teasdale

Timeline

Hairstylist
Great Clips Salon
06.2020 - Current
Hairstylist Manager
SmartStyle Hair Salon
08.2011 - 06.2020
IntelliTec College - Pueblo
Certification/Licensing from Cosmetology Education
2009 - 2011 (2 education.years_Label)
Amber OrtegaCosmetologist/CSS