Marcella Pando
Colton,CA
Summary
Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.
Overview
20
20
years of professional experience
Work History
Hairstylist
Self-employeed
07.2011 - Current
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Educated customers on products to maximize benefits.
- Organized sales area and work station to showcase products and boost sales.
Secretary
Rafael Pando Delivery Service
10.2005 - 05.2011
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
PRC Specialist
Bank Of America
08.2003 - 05.2004
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
Education
Nursing
California Baptist University
Riverside, CA05.2025
Pre Nursing
San Bernardino Valley College
San Bernardino, CAPre Nursing
Riverside City College
Riverside, CASkills
- Workflow Efficiency
- Data Entry
- Phone Call Direction
- Complex Data Interpretation
- Critical Thinking
- Customer Service
Timeline
Hairstylist
Self-employeed
07.2011 - Current
Secretary
Rafael Pando Delivery Service
10.2005 - 05.2011
PRC Specialist
Bank Of America
08.2003 - 05.2004
Nursing
California Baptist University
Pre Nursing
San Bernardino Valley College
Pre Nursing
Riverside City College
Similar Profiles
Hanean ShehadehHanean Shehadeh
Stable Manager at Self-employeedStable Manager at Self-employeed
Presley BillingsleyPresley Billingsley
Dog Sitter at Self-employeedDog Sitter at Self-employeed
John LawyerJohn Lawyer
Audio Production & Technical Support (Freelance) at Self-employeedAudio Production & Technical Support (Freelance) at Self-employeed
Isabella SantosIsabella Santos
Babysitter at Self-employeedBabysitter at Self-employeed
Kaiyanna RandallKaiyanna Randall
Call Center Representative at CVS Call CenterCall Center Representative at CVS Call Center