Amber Owens
Powhatan,VA
Summary
Collections Specialist excited to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.
Overview
8
8
years of professional experience
Work History
Collections Specialist
Commonwealth Eye Care Associates
Richmond, VA
01.2024 - Current
- Monitored accounts in various stages of delinquency for potential legal action; referred cases as required according to established policies.
- Processed incoming payments accurately using computerized systems; verified amounts against invoices and statements before posting transactions.
- Researched customer disputes regarding billing errors or incorrect charges; resolved discrepancies with internal departments as needed.
- Analyzed customer accounts to identify and resolve discrepancies.
- Investigated past due accounts and contacted customers to arrange payment plans when necessary.
Administrative Assistant
Virginia Family Dentistry
Midlothian, VA
05.2022 - 01.2024
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Updated customer information in databases regularly to ensure accuracy of records.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
Administrative Assistant
Chronic Care of Richmond
Richmond, VA
04.2019 - 05.2022
- Greeted visitors and provided general information about the company.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Proofread content for typo-free emails and documentation.
Certified Nursing Assistant
Morningside Of Bellgrade
Midlothian, VA
04.2016 - 05.2022
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Responded quickly to emergency situations involving sudden illness or injury.
- Answered call lights promptly and responded to patient needs accordingly.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
Education
Some College (No Degree) - Nursing Assistance
Professional Career Institue
Richmond, VA01-2016
High School Diploma -
Powhatan High School
Powhatan, VA06-2013
Skills
- Highly Organized
- Records Maintenance
- Professional and Mature
- Strategic Planning
- Account Review
- Credit and collections
- Teamwork orientation
- Goal-oriented mindset
- Data Entry
Timeline
Collections Specialist
Commonwealth Eye Care Associates
01.2024 - Current
Administrative Assistant
Virginia Family Dentistry
05.2022 - 01.2024
Administrative Assistant
Chronic Care of Richmond
04.2019 - 05.2022
Certified Nursing Assistant
Morningside Of Bellgrade
04.2016 - 05.2022
Some College (No Degree) - Nursing Assistance
Professional Career Institue
High School Diploma -
Powhatan High School
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