Briana Dazell
Stanley,ND
Summary
Energetic and reliable employee with strong communication and prioritization skills. Friendly and experienced possessing strong multi-tasking skills with the ability to simultaneously manage various projects and schedules. Experienced management abilities in financial, personnel, and clerical areas.
Overview
9
9
years of professional experience
Work History
Dispatch Supervisor, Credit/Collections Specialist
United Quality Cooperative
New Town, ND
08.2019 - Current
- Processed payments and applied to customer balances.
- Collected documents and made portfolios for collections accounts.
- Monitored accounts for compliance with established payment plans and flagged those in violation.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
- Counseled debtors on payment options and arranged installment agreements.
- Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
- Dispatched drivers to deliver propane and fuel
- Kept track of thousands of propane accounts to make sure all autofill accounts stayed full.
- Made efficient routes for each driver per day.
- Inputted accounts receivable and payable for all transportation loads (fuel and propane).
Office Manager
Superior Feeds, LLC
Sterling, ND
04.2017 - 08.2019
- Oversaw office inventory activities, including ordering and shipment receiving
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
- Produced high-quality documents, spreadsheets and reports
- Processed payroll for employees weekly
- Utilized QuickBooks to analyze, store and record company financial information
- Completed and mailed bills, contracts, payroll, invoices, and checks
- Accurately and efficiently performed bank reconciliations, tracked all expenses, accounts payable/receivable, billing, and collections
- Established QuickBooks accounting system to reflect accurate financial records
- Reconciled account information and reported figures in general ledger by comparing to bank account statement
- Managed and responded to all correspondence and inquiries from customers and vendors
Insurance Representative
AFLAC
Minot, ND
12.2015 - 04.2017
- Spent ample time with each customer, going over and explaining documents to ensure that key information was understood
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations
- Developed and maintained relationships with policyholders and small business entities
- Approached potential clients by using direct marketing techniques, including mailings and phone contacts
- Completed and submitted policy holders' claims and followed up with them
Customer Service Representative
Cornerstone Bank
Parshall, ND
03.2015 - 07.2015
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Upheld strict financial controls by keeping funds secure and accurately transferring monies
- Completed special procedures for customers such as ordering new checks, stopping payments , and wire transfers
- Provided customer records on demand, including account statements and copies of checks
- Counted and packaged currency and coins
- Reconciled cash drawer and resolved discrepancies
- Removed mutilated currency from circulation
- Accessed computerized financial information to answer questions related to specific accounts
- Built and strengthened customer relationships by excellent interpersonal and communication skills
Assistant Office Manager
Quale Trucking, LLC
New Town , ND
01.2013 - 03.2015
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services
- Answered and directed calls using multi-line switchboard
- Generated and submitted invoices upon receipt of billing information and tracked collection progress
- Recorded deposits and reconciled monthly bank accounts
Education
High School Diploma -
Homeschooled
Stanley, ND 05.2013
Skills
- QuickBooks
- Accounts payable and receivable
- Account reconciliation
- Expense reporting
- Invoice preparation
- Customer and client relations
- High accuracy
- Deadline driven
- Excellent multi-tasking ability
- Highly organized
- Management Techniques
- Administrative Tasks
- Data management
- Microsoft Office
Timeline
Dispatch Supervisor, Credit/Collections Specialist
United Quality Cooperative
08.2019 - Current
Office Manager
Superior Feeds, LLC
04.2017 - 08.2019
Insurance Representative
AFLAC
12.2015 - 04.2017
Customer Service Representative
Cornerstone Bank
03.2015 - 07.2015
Assistant Office Manager
Quale Trucking, LLC
01.2013 - 03.2015
High School Diploma -
Homeschooled