Heather Miller
Glade Spring,VA
Summary
Excellent customer service skills with attention to detail. I work great in stressful environments and bring a positive attitude. I enjoy working with and helping people in need. I look forward to finishing my Bachelor's degree in Psychology/Substance abuse counseling. Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
23
23
years of professional experience
Work History
Credit/Collections Specialist
Concord American Flagpole/ HAPCO
08.2023 - Current
- Created and maintained databases on activity conducted in accounts.
- Conducted detailed account reviews to identify potential risks and recommend appropriate credit limits for new and existing clients.
- Managed a diverse portfolio of accounts across various industries, ensuring accurate assessment of credit risk and timely collection efforts.
- Assisted legal counsel in preparing documentation for litigation proceedings involving delinquent accounts when necessary.
- Developed comprehensive reports on collection activities, enabling management to make informed decisions regarding credit policies and procedures.
- Improved cash flow for the company through timely collection of outstanding receivables and efficient management of credit terms.
- Called customers by telephone to collect past due invoices, verify accuracy of charges or to correct account errors.
- Prepared reports on current findings and actions taken for accounts under investigation.
Assistant Office Manager
Turkey Pen INC.
01.2010 - Current
- Accounts payable/receivable, collections, and monthly audits
- Scheduling appointments and maintenance
- Weekly payroll with quickbooks
- Filing and answering phones
- Costumer service with check in/ check out
- Insurance coordinator
- Insurance verification and direction to pay information
- Ordering supplies and vendor communications
- Supervision of technicians.
Account Collections
Cintas
01.2009 - 01.2010
- Accounts receivable and monthly auditing
- Customer collections and informations technology
- Daily run reports and driver communications
- Daily task management and order reports
- Weekly team meetings.
Office Clerk
Turkey Pen INC.
01.2002 - 01.2009
- Customer service and billing
- Answering phones and filing insurance paperwork
- Work order packets and procedures
- Payroll hours audits
- Insurance review and supplemental identification.
Veterinary Assistant
Chilhowie Animal Clinic
01.2006 - 01.2007
- Assisting veterinarian with physical exams and surgical procedures
- Medicine logs and patient files
- Customer service and scheduling
- Cleaning kennels and walking patients
- Patient care guidance and preventive care
- Supply ordering and inventory
- Limited medical coding.
Education
Assessment and Diagnosis in Substance Abuse Counseling, Drugs & Children, Case Management and Treatment Planning in Substance Abuse Counseling, Drugs and Behavior, Cultural Competence, Alcoholism, Sociology of the Family, Stress Management, Adulthood & Aging -
University of Cincinnati
Cincinnati, OH01.2021
Foundations of Pharmacology, Into to Psychology, Research Methods and Statistics, Childhood and Adolescent development, Developmental Psychology, Social Psychology, Human Social Services Technology -
Liberty University
Lynchburg, VA01.2017
Substance Abuse Counseling, Intro to Public Speaking, Business Technology, Med Term Health Professionals, Substance Abuse Counseling 1-2 &3 -
Wytheville Community College
Wytheville, VA01.2012
Skills
- Quickbooks
- Payroll
- Excellent customer service skills
- Excel Spreadsheets
- Insurance processing
- Medical Terminology
- AA & NA meeting assistant
- Knowledge in IDC-9 & IDC 10
- Outbound Calling
- Collections
- Account Review
- Bookkeeping
- Credit and collections
- Payment Acceptance
- Payment posting
- Conflict Resolution
- Accurate payment posting
- Payment Processing
- Managing Delinquent Accounts
Timeline
Credit/Collections Specialist
Concord American Flagpole/ HAPCO
08.2023 - Current
Assistant Office Manager
Turkey Pen INC.
01.2010 - Current
Account Collections
Cintas
01.2009 - 01.2010
Veterinary Assistant
Chilhowie Animal Clinic
01.2006 - 01.2007
Office Clerk
Turkey Pen INC.
01.2002 - 01.2009
Assessment and Diagnosis in Substance Abuse Counseling, Drugs & Children, Case Management and Treatment Planning in Substance Abuse Counseling, Drugs and Behavior, Cultural Competence, Alcoholism, Sociology of the Family, Stress Management, Adulthood & Aging -
University of Cincinnati
Foundations of Pharmacology, Into to Psychology, Research Methods and Statistics, Childhood and Adolescent development, Developmental Psychology, Social Psychology, Human Social Services Technology -
Liberty University
Substance Abuse Counseling, Intro to Public Speaking, Business Technology, Med Term Health Professionals, Substance Abuse Counseling 1-2 &3 -
Wytheville Community College