AMBER OWENS
Frisco
Summary
Social work and higher education professional with extensive expertise in academic advising, student support, and case management. Demonstrated success in leading teams and developing strategies that enhance student success and foster community partnerships. Skilled in managing complex caseloads and implementing initiatives that support diverse populations in achieving their goals. Recognized for strong communication and organizational skills in both educational, social service, and small business environments.
Overview
25
25
years of professional experience
Work History
Sales Associate-Seasonal
Decorators Warehouse
Fort Worth
08.2024 - 2025
- Facilitated shoppers in locating desired items throughout store.
- Organized inventory and supplies for seasonal events and promotions.
- Delivered customer service support during peak event days.
- Welcomed customers entering store and addressed inquiries.
- Guided customers in product selection and purchase decisions.
Lead Academic Advisor/Adjunct Instructor, Criminology and Criminal Justice
UNIVERSITY OF TEXAS AT ARLINGTON
Arlington
10.2016 - 06.2024
- Provide individual and group academic advising, both in-person and virtually.
- Monitor student progress, provide outreach, referrals and intervention.
- Career counseling, teaching
- Monitor department statistics, enrollment reports, and class schedules.
- Staff advisor for Society of Criminal Justice student organization
- Employment search committee member and lead
- New staff training and supervisor
- Recruiting and outreach, on-site and off-site events
- Event planning
- Merchandise/swag design
- Website and social media updates
Learning Specialist, Athletic Academics
TEXAS CHRISTIAN UNIVERSITY
Fort Worth
01.2015 - 12.2016
- Conduct one-on-one academic meetings with a caseload of first year and academically at-risk student athletes, to teach learning strategies that address academic needs and foster success.
- Provide academic skill development in areas such as time management, organization, self-advocacy, study strategies, test preparation, note taking and reading comprehension.
- Contribute to the maintenance of good working relationships with all members of the department which include other learning assistants, learning specialists, and academic advisors.
- Prepare summary reports and updates for academic advisors and coaches to ensure NCAA compliance.
Behavior Interventionist
BISD
North Richland Hills
08.2013 - 08.2015
- Behavior management of elementary aged children with emotional and behavioral disorders.
- Provide for physical and instructional needs of students with disabilities in special education setting.
- Work with individual students or small groups to develop motor skills and conduct instructional exercises assigned by teacher.
- Assume responsibility for learning and adapting to each student's special medical, physical, communicative, and emotional needs.
- Provide direct student and family services for students enrolled in therapeutic Intensive Behavior Classes to enable students to develop competencies and skills to function successfully in society.
- Supervise students throughout the school day, inside and outside the classroom.
- CPI Certified
FBSS Caseworker
CHILD PROTECTIVE SERVICES
Tarrant County
12.2007 - 06.2009
- Evaluated and recommended appropriate actions necessary to resolve family emotional and/or physical stress situations, which cause child abuse or neglect.
- Engaged families to identify their own strengths and needs to achieve safety for their children, while preserving the family.
- Built community relationships with law enforcement agents, therapists, court personnel, and representatives from various agencies and organizations.
- Conducted home visits to assess risk to children for abuse/neglect.
- Identified resources and community supports available to the family, referred clients to resources and followed-up with providers on client participation and growth.
- Conducted removals of children from homes and placed in foster care
- Created service plans, safety plans, and monthly evaluations
- Performed random oral swab drug tests
Medicaid Case Manager
CENTRAL DALLAS MINISTRIES
Dallas
09.2002 - 12.2003
- Maintained large caseload of at-risk children and high-risk pregnant women on Medicaid
- Conducted home visits daily
- Provided community referrals for medical, social, educational and other medically necessary service needs identified
- Extensive interviewing and documentation
- Conducted Family Needs Assessments
- Created service plans for all clients
- Responsible for billing of contacts made
Senior Case Manager/Supervisor
INTENSIVE SUPERVISION PROGRAM
Abilene
10.1999 - 01.2002
- Coordinated prevention programs for at-risk youth/child probates ages 7-17
- Conducted all intakes, assessments, discharges, and referrals
- Trained in Emergency Response to Violence, in order to appropriately aid and respond to emergency and crisis situations
- Monitored client behavior and progress
- Provided documentation and communication to the juvenile justice department and court system daily
- Supervised and organized staff duties
- Conducted numerous in-home visits with parents and guardians
- Recruited, trained and managed volunteer
Education
Master of Social Work - Direct Practice with Children and Families
University of Texas at Arlington
Arlington, Texas05.2004
Bachelor of Science - Social Work/Minor Criminal Justice
Abilene Christian University
Abilene, Texas05.2002
Skills
- Event planning and coordination
- Career counseling and guidance
- Guest relations management
- HubSpot CRM knowledge
- PeopleSoft proficiency
- Civitas knowledge
- Microsoft applications
- SAS data management analytics
- TEAMS collaboration
- Zoom facilitation
Timeline
Sales Associate-Seasonal
Decorators Warehouse
08.2024 - 2025
Lead Academic Advisor/Adjunct Instructor, Criminology and Criminal Justice
UNIVERSITY OF TEXAS AT ARLINGTON
10.2016 - 06.2024
Learning Specialist, Athletic Academics
TEXAS CHRISTIAN UNIVERSITY
01.2015 - 12.2016
Behavior Interventionist
BISD
08.2013 - 08.2015
FBSS Caseworker
CHILD PROTECTIVE SERVICES
12.2007 - 06.2009
Medicaid Case Manager
CENTRAL DALLAS MINISTRIES
09.2002 - 12.2003
Senior Case Manager/Supervisor
INTENSIVE SUPERVISION PROGRAM
10.1999 - 01.2002
Master of Social Work - Direct Practice with Children and Families
University of Texas at Arlington
Bachelor of Science - Social Work/Minor Criminal Justice
Abilene Christian University