Amber Pacheco
Pueblo,CO
Overview
15
15
years of professional experience
Work History
Patient Access Representative
Centura Health
Pueblo
08.2019 - 07.2024
- Educated patients on importance of preventive health care and insurance coverage.
- Engaged with patients to provide critical information.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Health Benefits Advisor
Centura Health
Pueblo, CO
08.2020 - 02.2024
- Logged client conversations, policy information and changes in client information at time of each phone call made.
- Established strong professional relationships with insurers, fostering effective communication channels that facilitated timely resolution of issues when necessary.
- Participated in industry conferences and trainings to stay current with best practices, maintaining a high level of expertise as a Health Benefits Advisor.
- Created informative materials explaining various aspects of health benefits, enhancing client comprehension and decision-making abilities.
Housekeeping
Centura Health
Pueblo, CO
02.2017 - 08.2020
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Worked well in a team setting, providing support and guidance.
- Gained strong leadership skills by managing projects from start to finish.
- Proven ability to learn quickly and adapt to new situations.
Telemarketer
Global Callcenter Solutions
Pueblo, CO
02.2010 - 01.2017
- Provided information about available products and services, membership details, and purchase advantages.
- Assisted in recruitment processes for new telemarketing staff, selecting candidates with high potential for success in the role.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Continuously updated personal knowledge of industry trends and best practices to stay ahead in an ever-changing market landscape.
Car Hopper
Sonic Drive In
Pueblo, CO
08.2009 - 02.2010
- Documented customer orders and conveyed special requests to kitchen staff.
- Maintained positive and professional attitude to instill business confidence and promote repeat business with customers.
- Enhanced customer satisfaction by providing timely and accurate order delivery to vehicles.
Education
Diploma -
Central High School
Pueblo, CO05.2008
Associates - Medical Billing And Coding
IntelliTec College - Pueblo
Pueblo, COSkills
- Insurance Forms Processing
- EMR
- Knowledge of Community Services and Programs
- Work Quality Evaluation
Well skilled in communication with irrational people
Great at multi tasking
Timeline
Health Benefits Advisor
Centura Health
08.2020 - 02.2024
Patient Access Representative
Centura Health
08.2019 - 07.2024
Housekeeping
Centura Health
02.2017 - 08.2020
Telemarketer
Global Callcenter Solutions
02.2010 - 01.2017
Car Hopper
Sonic Drive In
08.2009 - 02.2010
Diploma -
Central High School
Associates - Medical Billing And Coding
IntelliTec College - Pueblo