Amber Pantoja
Jacksonville,FL
Summary
Understanding and passionate about helping others. Very driven and goal oriented. Excited to always learn which leads to seeking a career where I can grow and evolve.
Overview
4
4
years of professional experience
Work History
Central Station Dispatch Supervisor
Alarm Security & Contracting, INC.
01.2022 - 04.2024
- Ensured adherence to all company safety standards and guidelines, leading to reduced errors and miscommunication
- Developed strong relationships with local law enforcement and EMS agencies to collaborate and enhance overall community safety efforts.
- Implemented proactive scheduling strategies to ensure adequate staffing levels during peak hours, reducing overtime costs and burnout among staff members.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Monitored flow of paperwork and directed information to appropriate departments.
Family Nanny
09.2023 - 04.2024
- Established open communication with parents for seamless coordination in children's daily routines and schedules.
- Supported children's emotional and social development by being patient and understanding listener.
- Negotiated conflicts among children, teaching valuable lessons in communication and compromise.
- Adapted quickly to evolving family dynamics or schedule changes to ensure a smooth transition period.
- Closely monitored children's activities and provided appropriate supervision at all times.
Dispatcher
Alarm Security & Contracting, INC
03.2021 - 01.2022
- Managed high-stress situations calmly and effectively.
- Effectively communicated with fellow dispatchers to maintain a seamless workflow.
- Collected accurate records of all dispatched calls, improving data tracking for future analysis.
- Met performance metrics for call handling, contributing to overall success of the department.
- Adaptability in high-stress situations by adjusting strategies in real-time as new information became available.
- Maintained high levels of confidentiality and discretion with sensitive information.
Customer Service Representative
Alarm Security & Contracting, INC.
06.2020 - 03.2021
- Maintained detailed records of customer calls and interactions.
- Ensured proper follow-up and resolution of issues.
- Provided product recommendations based on individual customer needs through developed product knowledge.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Collaborated with production team to communicate customer feedback, resulting in product enhancements.
- Identified and resolved discrepancies and errors in customer accounts.
Education
High School Diploma -
West Oso Independent School District
Corpus ChristiSkills
- Call center
- Multitasking
- Time management
- Superior attention to detail
- Advanced multi-screen proficiency
- Professional telephone demeanor
- Follow-up skills
- Product knowledge
- Multi-line phone talent
- Exceptional organization
- Reading comprehension
Timeline
Family Nanny
09.2023 - 04.2024
Central Station Dispatch Supervisor
Alarm Security & Contracting, INC.
01.2022 - 04.2024
Dispatcher
Alarm Security & Contracting, INC
03.2021 - 01.2022
Customer Service Representative
Alarm Security & Contracting, INC.
06.2020 - 03.2021
High School Diploma -
West Oso Independent School District
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