Amber Pantoja
Jacksonville,FL
Summary
Understanding and passionate about helping others. Very driven and goal oriented. Excited to always learn which leads to seeking a career where I can grow and evolve.
Overview
9
9
years of professional experience
Work History
Central Station Dispatch Supervisor
Alarm Security & Contracting, INC.
2022.01 - 2024.04
- Supervised daily operations of emergency dispatch services, ensuring compliance with company protocols and safety standards.
- Implemented scheduling strategies to maintain adequate staffing levels, reducing overtime and improving team performance.
- Built strong partnerships with law enforcement and emergency medical services to enhance response coordination.
- Trained and mentored new employees, reinforcing best practices and regulatory requirements.
- Monitored workflow, documentation, and communication to improve efficiency and accuracy.
- Led efforts to reduce miscommunication and errors through process improvements and staff development.
Family Nanny
Sayal
2023.09 - 2024.04
- Provided attentive childcare while supporting emotional, social, and developmental growth.
- Maintained open communication with parents regarding schedules and daily activities.
- Managed conflicts and promoted positive communication and behavior.
- Adapted to evolving schedules and family needs with flexibility and professionalism.
Dispatcher
Alarm Security & Contracting, INC
2021.03 - 2022.01
- Managed burglary and fire alarm systems and monitored surveillance activity.
- Coordinated emergency responses and ensured timely dispatch to appropriate authorities.
- Communicated clearly with clients, technicians, and emergency responders during high-stress situations.
- Maintained accurate records of calls and dispatch activity.
- Developed contingency strategies to improve response times and service quality.
Customer Service Representative
Alarm Security & Contracting, INC.
2020.06 - 2021.03
- Handled high-volume inbound customer calls, resolving issues efficiently and professionally.
- Maintained detailed documentation and customer follow-up to ensure customer satisfaction.
- Recommended alarm services and products based on individual needs.
- Updated FAQ resources, reducing customer inquiries and improving service efficiency.
- Identified and corrected discrepancies in customer accounts.
Chiropractic Medical Assistant
Advanced Health Clinic/Acupuncture Clinic INC.
2018.02 - 2018.07
- Assisted with patient care, massage therapy, and chiropractic treatments.
- Performed ultrasound and electrical stimulation modalities.
- Educated patients on posture, exercises, and recovery techniques.
- Maintained accurate patient records and organized office documentation.
Direct Support Professional
Corpus Christi State Supported Living Center
2015.03 - 2018.02
- Supported individuals with developmental disabilities in a group home setting.
- Implemented behavioral and individualized care plans.
- Collaborated with interdisciplinary teams to ensure quality care.
- Maintained a safe, supportive, and structured environment.
- Advocated for client needs, ensuring access to resources and services within the community.
Education
High School Diploma -
West Oso Independent School District
Corpus ChristiSkills
- Call center
- Multitasking
- Time management
- Superior attention to detail
- Advanced multi-screen proficiency
- Professional telephone demeanor
- Follow-up skills
- Product knowledge
- Multi-line phone talent
- Exceptional organization
- Reading comprehension
Timeline
Family Nanny
Sayal
2023.09 - 2024.04
Central Station Dispatch Supervisor
Alarm Security & Contracting, INC.
2022.01 - 2024.04
Dispatcher
Alarm Security & Contracting, INC
2021.03 - 2022.01
Customer Service Representative
Alarm Security & Contracting, INC.
2020.06 - 2021.03
Chiropractic Medical Assistant
Advanced Health Clinic/Acupuncture Clinic INC.
2018.02 - 2018.07
Direct Support Professional
Corpus Christi State Supported Living Center
2015.03 - 2018.02
High School Diploma -
West Oso Independent School District