Amber Peake
Fountain Inn,South Carolina
Summary
Experienced in customer service with a strong focus on operational efficiency and guest satisfaction. Responsibilities included taking orders, ensuring timely delivery of food and beverages, and maintaining cleanliness in dining areas. Collaborated effectively with kitchen staff to enhance order accuracy and minimize wait times, while also training new team members on service procedures. Demonstrated attention to detail through cash handling and inventory management, contributing to a smooth operational flow during busy shifts.
Overview
5
5
years of professional experience
2005
2005
years of post-secondary education
Work History
Waitress Trainee
Waffle House Restaurant
Powersville, SC
01.2020 - 02.2021
- Provided exceptional customer service by taking orders and ensuring timely delivery of food and beverages.
- Maintained cleanliness and organization of dining areas to enhance the overall guest experience.
- Assisted in restocking supplies and inventory management to ensure operational efficiency during busy shifts.
- Collaborated with kitchen staff to ensure accurate order preparation and minimize wait times for customers.
- Developed a strong knowledge of the menu to confidently answer customer inquiries and suggest items.
- Trained new staff on proper service procedures and restaurant policies, fostering a collaborative team environment.
- Managed cash register operations, processing payments accurately to maintain a smooth checkout experience.
- Maintained a professional attitude while working in a fast-paced environment.
- Provided excellent customer service during meal times.
- Performed opening and closing side duties including cleaning tables, chairs and floors.
- Greeted customers and provided menus.
- Ensured dining areas were clean and set up for each shift according to established standards.
- Maintained knowledge of restaurant policies regarding guest services and satisfaction.
- Checked that all orders were accurate before delivering to customers.
- Followed safety protocols when handling hot plates or sharp objects.
- Assisted in stocking inventory, setting up workstations, preparing mise en place, and breaking down stations at end of shifts.
- Assisted with food preparation tasks as requested by the head chef.
- Collaborated with kitchen staff to ensure timely delivery of food orders.
Tree Trimmer
Michael's Tree Service
Honea Path, South Carolina
02.2016 - 02.2020
- Safely operated chainsaws and chippers to trim trees, enhancing landscape aesthetics and promoting healthy growth.
- Conducted thorough assessments of tree health, recommending treatments that improved overall plant vitality and reduced hazards.
- Collaborated with a team to execute large-scale tree removal projects, ensuring adherence to safety protocols and timely completion.
- Maintained equipment and tools in optimal condition, facilitating efficient operations and minimizing downtime during trimming tasks.
- Cleaned up job sites upon completion of work including sweeping debris away from walkways, driveways, lawns.
Education
High School Diploma
Simpsonville, SCSkills
- Customer service
- Cash handling
- Menu knowledge
- Team collaboration
- Tree trimming
- Site cleanup
- Communication skills
- Fast-paced environment
- Food preparation
- Client interaction
- Food service etiquette
- Verbal and written communication
- Food presentation
- Attention to detail
- Order taking
- Cleanliness
- Order processing
- Menu memorization
- Positive and professional
Timeline
Waitress Trainee
Waffle House Restaurant
01.2020 - 02.2021
Tree Trimmer
Michael's Tree Service
02.2016 - 02.2020
High School Diploma