Amber Perez
Denton,TX
Summary
Proactive Assistant Branch Manager with great financial product expertise and passion for customer service. Commended for going above and beyond to exceed corporate goals demonstrated over 2 years of financial industry expertise.
Collaborative Assistant Manager with solid experience monitoring and facilitating production and retail processes. Skilled in leading and mentoring team members to achieve sales goals.
Overview
9
9
years of professional experience
Work History
Assistant Branch Manager
Covington Credit
Denton, TX
10.2022 - Current
- Responsible for managing the operations segment of the Branch including opening and closing activities.
- Ensures the efficient delivery of courteous and professional customer service.
- Supports the Branch Manager by ensuring all operational functions are completely and properly performed on a daily basis.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
- Implemented process improvements to increase productivity.
- Generated financial and operational reports to assist management with business strategy.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Responded to customer inquiries and provided detailed account information.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
Assistant Manager
Old Navy
Fairview, TX
03.2022 - 10.2022
- Managing employee schedules, conducting performance reviews and enforcing disciplinary actions.
- Monitoring and maintaining suitable store inventory levels.
- Assisting with the development of new sales and recruitment strategies.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Controlled store inventory and reviewed cash handling and operations reports.
- Completed daily paperwork and computer entry of sales data as established by management.
- Trained and developed new employees for ease of transition into team.
- Exhibited excellent people skills during interaction with employees and customers.
Assistant Manager
Gap Outlet
Orlando, FL
10.2015 - 03.2022
- Produced regular sales reports, analyzed data and identified areas for improvement.
- Monitored employee compliance with health and safety regulations, proactively correcting issues.
- Implemented strategies focused on increasing store sales and customer satisfaction.
- Generated promotional plans designed to boost store traffic and revenue.
- Engaged directly with customers to offer assistance and resolve complaints.
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement.
- Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
- Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
Education
Florencia Garcia High School
Las Piedras, Puerto RicoSocial Work
Sistema Universitario Ana G Mendez - Universidad Del Turabo
Gurabo, PRSkills
- Relationship building and management
- Loan application evaluation
- Operations Management
- Staff Development
- Employee Scheduling
- Cash Handling
- Sales management
- Loans
- Coaching and Mentoring
- Customer Service
- Interviewing and Hiring
- Friendly
- Verbal/written communication
- Collections
- Key Performance Indicators
- Attention to Detail
- Service Recommendations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Branch Manager
Covington Credit
10.2022 - Current
Assistant Manager
Old Navy
03.2022 - 10.2022
Assistant Manager
Gap Outlet
10.2015 - 03.2022
Florencia Garcia High School
Social Work
Sistema Universitario Ana G Mendez - Universidad Del Turabo