AMBER PFEUFFER
Johnnys Tavern
Wichita,KS
13
years of professional experience
Strategic professional in business operations and client relations with a strong background in hospitality management. Led teams and managed customer-facing operations, delivering outstanding service in diverse environments. Skilled in communication and problem-solving, focused on building client relationships while optimizing efficiency in fast-paced settings.
Work History
Manager
8 Months- Directed daily front-of-house operations, ensuring seamless guest flow and service consistency.
- Coordinated with kitchen leadership to support timely order execution and communication.
- Monitored inventory levels and ordering needs to reduce shortages and waste.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Company Manager
10 Months- Managed daily business operations, coordinating scheduling, service delivery, and client communications to enhance customer experience and streamline processes.
- Directed daily operations across chimney and air duct service teams, ensuring consistent workflow and service quality.
- Coordinated scheduling, dispatching, and job prioritization to maximize technician productivity and response times.
- Managed customer communications, resolving service concerns and maintaining clear expectations throughout project delivery.
Senior Client Success Specialist
2 Years 5 Months- Managed client portfolios, collaborated with teams to resolve issues and improve processes, and trained staff on best practices.
- Managed client onboarding workflows, ensuring accurate setup and smooth transition into service delivery.
- Resolved complex client issues through timely follow-up, clear communication, and effective problem solving.
- Strengthened client retention by identifying risks, addressing concerns, and coordinating responsive support.
Manager
2 Years 8 Months- Provided high-volume guest service, enhancing customer experience through upselling and effective teamwork.
- Supervised daily shift operations, optimizing workflow and upholding service standards for guest satisfaction.
- Enforced compliance with company policies, safety rules, and quality standards throughout shifts.
- Coordinated handoff details to next shift, ensuring seamless continuity and accountability in operations.
- Delivered high-volume guest service, upselling, teamwork, and transaction handling.
Account Manager
10 Months- Provided strategic account support and managed client relationships, ensuring comprehensive documentation for effective communication.
- Managed client portfolios, aligning advertising strategies with business objectives and revenue goals.
- Collaborated with sales, product, and creative teams to deliver integrated campaign solutions.
- Analyzed campaign performance in Ads Manager and recommended optimization actions.
Recruiter
1 Year 4 Months- Screened candidates and conducted interviews to identify best-fit talent in collaboration with hiring managers.
- Sourced qualified candidates through job boards, social platforms, and talent databases for high-volume hiring needs.
- Managed full-cycle recruiting, from intake and screening to interviewing and offer coordination.
- Partnered with hiring managers to define role requirements and align candidate profiles with workforce needs.
Customer Service Specialist
1 Year 3 Months- Handled high call volumes, addressing customer concerns to enhance satisfaction.
- Managed customer inquiries across chat, email, and voice using CRM and ticketing platforms.
- Resolved billing, account, and service issues through accurate troubleshooting and policy application.
- Documented case details, updates, and resolutions in Zendesk and Salesforce.
Sales & Marketing Specialist
4 Years 5 Months- Met sales targets while coordinating marketing initiatives.
- Drove membership sales through consultative outreach, prospect follow-up, and conversion-focused presentations.
- Developed local marketing campaigns supporting promotions, events, and community engagement initiatives.
- Managed lead pipelines, ensuring timely contact, accurate tracking, and consistent sales follow-through.
Bartender
3 Years 2 Months- Delivered high-volume bar service ensuring compliance and effective cash handling.
- Managed bar operations, balancing drink prep, guest service, and cleanup during peak service periods.
- Crafted cocktails, beer, and wine orders with accuracy while maintaining consistent presentation standards.
- Trained new bartenders on beverage recipes, POS procedures, and service expectations.
Education
- Criminal Law
Skills
Client management
Business operations
Operational Leadership
CRM platforms
Service quality
Conflict resolution
High-Volume Service Environments
Operational Documentation
Staff training and development
Fast-Paced Operations
Team management
Conflict Resolution & Issue Escalation
Strategic Planning
Employee training
Staff oversight
Timeline
Manager
Johnnys Tavern
02.2026 - 10.2026Read More
Company Manager
Chimney & Air Duct Services
10.2025 - 08.2026Read More
Senior Client Success Specialist
Indeed
05.2023 - 10.2025Read More
Account Manager
Meta
07.2022 - 05.2023Read More
Recruiter
TaskUs
03.2021 - 07.2022Read More
Manager
Boudro’s on the River Walk
01.2021 - 09.2023Read More
Customer Service Specialist
TaskUs
12.2019 - 03.2021Read More
Sales & Marketing Specialist
UFC Gym
07.2015 - 12.2019Read More
Bartender
Twisted C’s
10.2013 - 12.2016Read More
San Antonio College
from Criminal Law
Read More