Amber Phillips

• Executed educational programs tailored to age groups, enhancing child development outcomes.
• Facilitated creative play activities that fostered language skills, physical activity, and problem-solving abilities.
• Monitored behavior and resolved conflicts to cultivate positive interactions among children.

Took career break after mother's passing for reflection and regrouping.

Engaged in personal growth and re-evaluated career goals during this period.

• Completed full examinations to test individual hearing impairment.
• Performed careful fittings to maximize client comfort and the effectiveness of devices.
• Educated clients on operation, maintenance, and storage of hearing aids to ensure optimal use.
• Communicated extensively with patients to provide assistance, support and instructions.
• Maintained strict patient privacy and confidential patient information, taking care to meet all HIPAA guidelines and statues for data security.
• Set and managed patient appointment schedules using Sycle software.
• Documented contacts with prospects, related families or advisors and developed relationships with potential referral sources.
• Kept operations running smoothly and solved diverse problems by coordinating with customers, management and internal departments.
• Managed billing processes by generating invoices, processing payments, and preparing deposits for financial operations.
• Cooperated with other health related agencies and organizations in community activities.
• Established and refined quality care systems and standards, enhancing medical protocols and guidelines.

• Ambulated patients with appropriate techniques for mobility support, including wheelchairs and standing assistance.
• Assisted patients in fitting supportive devices, enhancing adherence to treatment plans.
• Properly positioned and secured patients into or onto therapy equipment to facilitate smooth and safe treatments.
• Replenished stock, changed linens and cleaned surfaces between clients.
• Streamlined practice operations by managing phone communications, scheduling appointments, and organizing patient records.