Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Plourde

Liberty Hill

Summary

Dynamic Senior Sales Operations Analyst with a proven track record at Fourth, enhancing sales efficiency through advanced Excel analytics and strategic process optimization. Skilled in sales training development and teamwork, I successfully identified key opportunities that drove significant performance improvements, fostering a culture of continuous improvement within the sales team.

Overview

2026
2026
years of professional experience

Work History

Senior Sales Operations Analyst

Fourth
11.2023 - Current
  • Enabled sales operations to run smoothly through effective management of department's workflows and processes.
  • Developed organization systems for sales reports and financial records and strengthened operational traceability and operational efficiencies.
  • Analyzed sales data to identify patterns, informing adjustments in strategies that drove significant improvements in overall performance.
  • Boosted sales efficiency by streamlining processes and implementing data-driven strategies.
  • Assisted in the design of effective sales training programs that contributed to higher win rates for the team.

Sales Operations Specialist

Fourth
11.2021 - 11.2023
  • Collaborated with cross-functional teams for more effective communication and coordination of sales initiatives.
  • Worked closely with sales management to inspect sales process quality and prioritize opportunities for improvement.
  • Provided ongoing training and support to sales team members, driving continuous improvement in performance metrics.
  • Trained team members in proper data entry and contract execution within available electronic tools and platforms, demonstrating streamlined sales practices.
  • Identified opportunities for process improvement within the sales operations, resulting in increased efficiency and effectiveness.
  • Monitored contract negotiations with clients to ensure compliance with established guidelines while maximizing profitability.
  • Developed written documents and reports related to programs and operations.

Senior Teller and Customer Service Representative

PlainsCapital
2018 - 11.2021
  • Resolved complex customer issues promptly and professionally, maintaining a focus on achieving positive outcomes for both the client and the bank.
  • Delivered exceptional service while managing high-volume cash transactions during peak business hours without compromising accuracy or efficiency levels.
  • Conducted thorough audits of teller cash drawers, vaults, and ATMs, contributing to branch compliance with internal controls and regulatory standards.
  • Managed overdraft reports and performed audits.
  • Meticulously monitored cash drawer activity, ensuring accuracy in transaction processing and adherence to strict security protocols.
  • Answered phone and email inquiries on banking products.
  • Handled foreign currency and performed currency transaction reports.
  • Promoted positive customer interactions, consistently maintaining a professional demeanor during high-pressure situations.
  • Assisted customers in navigating online banking platforms, resulting in increased adoption of digital banking services within the branch clientele base.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Managed shift schedule for team of [Number].
  • Maintained, organized and stocked teller window areas.
  • Performed general teller duties for drive-thru line.

Education

High School Diploma -

Magnolia West High School
Magnolia, TX

Skills

  • Advanced Excel
  • Sales process optimization
  • Pipeline management
  • Market research analysis
  • Sales metrics tracking
  • Sales training development
  • Opportunity management Know-how
  • Sales enablement strategies
  • Deal desk management
  • Teamwork
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Critical thinking

Timeline

Senior Sales Operations Analyst

Fourth
11.2023 - Current

Sales Operations Specialist

Fourth
11.2021 - 11.2023

Senior Teller and Customer Service Representative

PlainsCapital
2018 - 11.2021

High School Diploma -

Magnolia West High School

Similar Profiles

CREATE PROFILE