Amber Pugh
Lake Worth
Summary
Responsible student and professional with proven performance in management, leadership, communication, time management, and computer skills with a flexible schedule. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as diligent and hardworking by my peers. Ready to make an immediate contribution to your organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Textbook Department Manager
Barnes and Noble College
West Palm Beach, FL
11.2024 - 02.2026
- Execute the textbook cycle from setup to returns independently or with the support of team members that you train, guide, direct, and counsel under the direction of Store Management.
- Ability to use department specific technology to answer questions about course material, recommend products and/or services, create textbook adoptions, maintain book inventory, receive and pay invoices, and locate or obtain materials based on course descriptions or customer needs.
- Maintain a working knowledge of all departments in the store to provide daily support, direction, and guidance to customers and team members.
- Maintain a presence on the sales floor to greet customers, answer questions, and assist with purchases of textbooks, merchandise, or services when necessary.
- Maintain an appealing sales floor tag, shelf, arrange, clean, and organize product or space within the store.
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Developed training programs for staff, enhancing product knowledge and service excellence.
- Assist with processing sales transactions involving cash, credit, or financial aid payments as needed.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Eligibility Specialist I
Department of Children and Families
Riviera Beach
12.2023 - 11.2024
- The Eligibility Specialist classifications determine the eligibility of applicants and recipients for public assistance programs through interactive interviewing and fact gathering; maintain current knowledge of program regulations and procedures necessary for multi-program caseload administration.
- Initiate and process casework through automated systems.
- Help individuals by identifying their precise needs, answering their questions about the programs, helping them fill out forms, and referring them to the appropriate services.
- Identify needs and make appropriate referrals for health, social, and/or employment services.
- Provide applicants with updates on the progress of their applications.
Assistant Property Manager
Storage Rentals of America
Riviera Beach
05.2023 - 11.2023
- Perform daily functions of running the self-storage facility in accordance with company standards: Promote rentals of storage units and U-Haul equipment by competently handling telephone and in-person inquiries and providing information to customers.
- Effectively utilize computer system to log all transactions and tenant data / correspondence.
- Collect funds by phone and in person and post payments.
- Complete daily walk thru inspections, checking locks and cleaning units as needed.
- Conduct limited retail sales following proper cash management procedures.
- Resolve any customer issues effectively and in a timely manner.
- Open and close the office daily.
- Contact tenants for issues such as past due accounts, auction notification, concerns with units, etc.
- Physically attach and remove U-Haul trailers to/from customer vehicles.
- Monitor the physical condition of the facility and report maintenance requirements.
- Keep office and restroom clean and organized.
- Maintain exterior areas and grounds attractive and free of debris.
Assistant Preschool Teacher
World Class Academy
Palm Beach Gardens
10.2022 - 06.2023
- Responsible for teaching and caring for children between the ages of 6 months old to five years old.
- Creating lesson plans and activities that are developmentally appropriate for young children.
- Providing a safe and nurturing learning environment for children.
- Teaching children basic skills such as counting, the alphabet, and social skills like sharing and taking turns.
- Assessing each child’s individual needs and progress and providing feedback to parents or guardians.
- Collaborating with other teachers and staff members to create a comprehensive curriculum.
- Communicating effectively with parents or guardians to ensure their child’s needs are being met and to provide updates on their progress.
- Maintaining accurate records of each child’s attendance, progress, and behavior.
- Ensuring that the classroom is clean, organized, and stocked with necessary supplies.
- Modeling positive behavior and encouraging children to do the same.
- Attending meetings and professional development opportunities to stay up-to-date on best practices in early childhood education.
Head Cashier
The Home Depot
Palm Beach Gardens
08.2021 - 05.2022
- Greet and checkout customers, assign breaks to cashiers and ensure they take them, make sure cashiers are following proper policies, train and new cashiers on proper policies and procedures, coach cashiers on proper policies and procedures, close all registers in front end, solve any problems cashiers and customers may come across; make sure entire front end is running smoothly during shift.
Sales Associate
Infinity Sales Group
Boca Raton
07.2021 - 08.2021
- Take inbound only calls from customers, answer any inquiries they may have about the product, and sell the product to the customer.
Seasonal Warehouse Associate
Amazon Warehouse (DMF3)
Pompano Beach
06.2021 - 07.2021
- Take boxes/packages from the conveyor belt and match them to the correct section for delivery.
- Help organize the boxes/packages based on the route of delivery.
Team Member
Chick-fil-A
Greenacres
06.2020 - 04.2021
- Customer service; communicate with customers, take down orders, receive and exchange funds efficiently and rapidly.
Cashier
Save More Dollar Store
West Palm Beach
11.2019 - 02.2020
- Customer service; greet and help customers with any questions about certain items, receive and exchange funds rapidly.
Education
Bachelor of Science in Nursing - Nursing Education
Western Governors University
Salt Lake City, UT05-2028
High School Diploma - undefined
Half Hollow Hills High School West
01-2018
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Problem-solving
- Training and mentoring
- Task delegation
- Customer engagement
- Retail management
- POS software
- Time management
- Verbal and written communication
Certification
ServSafe Certified
Timeline
Textbook Department Manager
Barnes and Noble College
11.2024 - 02.2026
Eligibility Specialist I
Department of Children and Families
12.2023 - 11.2024
Assistant Property Manager
Storage Rentals of America
05.2023 - 11.2023
Assistant Preschool Teacher
World Class Academy
10.2022 - 06.2023
Head Cashier
The Home Depot
08.2021 - 05.2022
Sales Associate
Infinity Sales Group
07.2021 - 08.2021
Seasonal Warehouse Associate
Amazon Warehouse (DMF3)
06.2021 - 07.2021
Team Member
Chick-fil-A
06.2020 - 04.2021
Cashier
Save More Dollar Store
11.2019 - 02.2020
High School Diploma - undefined
Half Hollow Hills High School West
Bachelor of Science in Nursing - Nursing Education
Western Governors University