Amber Purvis
Pearl,MS
Summary
Dynamic Customer Advocate with a proven track record at Safelite Auto Glass, excelling in customer service excellence and multitasking. Enhanced customer satisfaction through effective problem resolution and team collaboration. Skilled in data entry and inventory control, I fostered employee engagement by implementing training initiatives, ensuring high-quality service delivery in a fast-paced environment.
Overview
8
8
years of professional experience
Work History
Customer Advocate, Dispatcher, Lead Service Rep
Safelite Auto Glass
07.2017 - 10.2025
- Managed multiple priorities effectively while ensuring a high level of accuracy and attention to detail in all tasks performed.
- Collaborated with team members to ensure consistent high-quality service delivery across the organization.
- Elevated levels of employee engagement by introducing new training opportunities and resources for professional development.
- Provided timely support during high-traffic periods, ensuring all customers received prompt assistance and resolution of issues.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
Education
Associate of Arts - Elementary Education
Hinds Community College
Pearl,MS05-2011
Skills
- Data entry skills
- Multi-line phone system
- Customer research
- Data entry
- Service-oriented mindset
- Inventory control
- Educating customers
- Billing and payments
- Team dispatching
- Teamwork
- Customer service excellence
- Teamwork and collaboration
- Customer service
- Time management
- Multitasking
- Computer skills
- Money handling
- Customer relations
- Call center experience
- Administrative and office support
Timeline
Customer Advocate, Dispatcher, Lead Service Rep
Safelite Auto Glass
07.2017 - 10.2025
Associate of Arts - Elementary Education
Hinds Community College