Amber Quach

Managed confidential employee files, maintaining accurate records for performance evaluations, salary adjustments, and promotions.

• Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
• Developed strong written and verbal communication skills.
• Created and updated tracking spreadsheets using MS Excel.
• Filed paperwork, sorted, and delivered mail and maintained office organization.
• Supported HR team in achieving hiring goals by screening resumes, conducting phone interviews, and tracking candidate progress.
• Posted job openings, screened resumes and scheduled interviews to fill positions with qualified candidates.
• Enhanced employee onboarding experience by streamlining orientation process and creating informative materials for new hires.
• Authored a revised edition of the employee handbook
• Managed Bank of America Stipend; Overseeing the allocation of $10,500 in stipends across 21 beneficiaries
• Led donor outreach, successfully gathering hundreds of donations for VLI's yearly charity auction event

• Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
• Streamlined ticket checking process for faster entry, leading to reduced wait times for guests.
• Optimized communication among ushers through implementation of unified radio system, resulting in quicker response times to guest needs or issues.
• Enabled smooth venue operations by maintaining close communication with facility management and addressing any maintenance or repair issues promptly.
• Maintained secure environment for all guests by enforcing venue policies and procedures consistently and fairly.
• Supervised usher operations; Break management and strategically positioning ushers throughout venue, ensuring guest safety and security
• Conducted pre-event walkthrough to ensure readiness and submitted detailed post-event reports

• Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
• Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
• Maintained tidy and organized store to comply with cleanliness standards.
• Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
• Handled cash register operations accurately, balancing drawers at end of each shift.
• Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.