Summary
Overview
Work History
Education
Skills
Professional Summary
Timeline
Generic

Amber Queen

Woodbury,NJ

Summary

To utilize my clinical healthcare education, medical administration, Microsoft office suite, and leadership skill-set in being part of a team focused on the needs of individuals.

Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.

Overview

21
21
years of professional experience

Work History

Medical Assistant

South Jersey Fertility Center
10.2022 - Current
  • Administered patient care and assisted with procedures in a fast-paced fertility clinic environment.
  • Coordinated patient scheduling and managed appointment reminders to enhance office efficiency.
  • Conducted intake assessments, gathering medical histories and vital signs for comprehensive patient records.
  • Educated patients on treatment protocols and provided emotional support throughout their fertility journeys.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.

Care Aide

Stonebridge Assisted Living
06.2021 - 10.2022
  • Assisted clients with daily living activities, ensuring comfort and dignity.
  • Monitored patient health status, reporting changes to healthcare professionals.
  • Developed personalized care plans in collaboration with interdisciplinary teams.
  • Trained new staff on caregiving techniques and safety protocols.
  • Maintained a clean and safe environment for patients by following infection control protocols and conducting regular safety checks.
  • Helped patients move in and out of beds, baths, wheelchairs, and automobiles.
  • Documented patient progress accurately and consistently in electronic medical records, supporting continuity of care across providers.

Medical Assistant

Cooper Reproductive Institute
10.2016 - 10.2019
  • Collaborated with physicians to develop individualized treatment plans based on patient needs and responses.
  • Implemented process improvements that streamlined workflow, reducing patient wait times significantly.
  • Trained new staff on best practices for patient interactions and clinical procedures to ensure consistency.
  • Maintained accurate inventory of medical supplies, optimizing stock levels to prevent shortages during procedures.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.

Medical Assistant

Medi-home
06.2014 - 06.2014
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.

Certified Nursing Assistant

Woodbury Mews
01.2013 - 02.2013
  • Enhanced workflow efficiency by identifying areas for process improvements in patient care delivery.
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.

Certified Nursing Assistant

Vitacare Services
08.2012 - 09.2012
  • Trained new staff on best practices for patient care and safety protocols.
  • Educated patients and families on health management, fostering understanding of care procedures.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.

Certified Nursing Assistant

Kennedy Health Care Center
04.2011 - 08.2012
  • Assisted patients with daily living activities to promote independence and comfort.
  • Monitored vital signs, documenting changes in patient conditions accurately and timely.
  • Collaborated with healthcare team to develop and implement individualized care plans.
  • Managed patient records using electronic health record (EHR) systems for streamlined communication.
  • Advocated for patient needs, ensuring effective communication between patients and medical staff.

Data Entry

Northeast Medical Solutions
11.2004 - 05.2005
  • Streamlined bookkeeping processes by implementing efficient filing systems and automating data entry tasks.
  • Supported administrative staff with various tasks such as document preparation and data entry.
  • Reduced order errors through meticulous attention to detail and careful data entry.
  • Improved claims processing efficiency by streamlining documentation and data entry procedures.

Education

Medical Assistant - Coding, Office Administration Certification

ASI Career Institute
Turnersville, NJ
06.2014

Certificate of Completion - undefined

ASI Career Institute

Certificate of Proficiency - Microsoft Office Suite

International Certification - Electronics Technicians Association (ETA)

Certification Received - Advanced HIPAA Compliance

National Certifications - American Medical Certification Association (AMCA)

CPR/BLS/AED - undefined

Certified Nursing Aide - undefined

ASI Career Institute
Turnersville, NJ

Medical Billing and Coding - undefined

Star Technical Institute
Stratford, NJ

High School Diploma - undefined

Gloucester City High School
Gloucester City, NJ

Skills

  • Anatomy and Physiology
  • Medical Terminology
  • ICD-9 Coding
  • CMS-1500 Claims
  • Medicare
  • Capillary Puncture/Phlebotomy
  • Universal Precautions
  • Urinalysis
  • HIPAA Compliance
  • Medical Insurance
  • CPT Coding
  • Medical Administrative Assistant
  • Medicaid
  • Basic Dysrhythmia Recognition
  • Medical Abbreviations
  • Patient Scheduling (Medisoft)
  • Centrifuge
  • Vital Signs
  • Aseptic Technique
  • Lab Specimen Processing
  • Electrocardiography
  • Patient Charting
  • Personal Patient Care
  • EHR (Practice Partners)
  • Excel: Complex formulas, Custom Sorts and Filters, Charts, Absolute and Relative references, Pivot Tables, Graphics, and Macros
  • Word: Mail Merge, Templates, Graphics, Word Art
  • Power Point: Create professional and animated presentations, Clipart, Graphics
  • Access: Create Tables using the Design View and Table Wizard, Create Queries, Create forms using Combo Boxes and List Boxes, Add records using the Form, Create professional looking reports
  • Outlook: Generate customized email, Maintain calendar and contacts, Schedule meetings, Create auto signature
  • Publisher: Produce and publish websites, Create flyers, brochures, Newsletters
  • QuickBooks: Setup a company, Add new customers and vendors, Create and track invoices and payments, Receivable and payable, Bank reconciliation and generate financial statements

Professional Summary

  • Responsible for providing patient care to patients on the ward.
  • Performed vital signs to include: temperature, pulse, and respirations.
  • Handled medication reminders for the patients entrusted in my care.
  • Managed the patient’s activities of daily living such as bathing, hygiene, grooming, and feedings.
  • Responsible for communicating the results of care, and providing documentation.
  • Responsible for data entry, and verification of patients. insurance information.
  • Responsible for updating demographics and corrections of patients’ personal information in the database.
  • Maintained the cleanliness of patients’ room.
  • Monitored inventory controls, and stocked supplies as needed.

Timeline

Medical Assistant

South Jersey Fertility Center
10.2022 - Current

Care Aide

Stonebridge Assisted Living
06.2021 - 10.2022

Medical Assistant

Cooper Reproductive Institute
10.2016 - 10.2019

Medical Assistant

Medi-home
06.2014 - 06.2014

Certified Nursing Assistant

Woodbury Mews
01.2013 - 02.2013

Certified Nursing Assistant

Vitacare Services
08.2012 - 09.2012

Certified Nursing Assistant

Kennedy Health Care Center
04.2011 - 08.2012

Data Entry

Northeast Medical Solutions
11.2004 - 05.2005

Certificate of Completion - undefined

ASI Career Institute

Certificate of Proficiency - Microsoft Office Suite

International Certification - Electronics Technicians Association (ETA)

Certification Received - Advanced HIPAA Compliance

National Certifications - American Medical Certification Association (AMCA)

CPR/BLS/AED - undefined

Certified Nursing Aide - undefined

ASI Career Institute

Medical Billing and Coding - undefined

Star Technical Institute

High School Diploma - undefined

Gloucester City High School

Medical Assistant - Coding, Office Administration Certification

ASI Career Institute
Amber Queen