Amber Quinto
Columbus
Summary
A versatile and customer-focused professional with experience in a variety of service-oriented roles, including Ocean Lifeguard, Family Babysitter and Nanny, Surf Instructor, Hospital Volunteer, Fine Dining Hostess, and Fine Dining Server. Known for strong interpersonal skills, attention to detail, and a commitment to providing exceptional service in fast-paced environments. Adept at building rapport with diverse groups, ensuring safety and well-being, and managing multiple responsibilities efficiently. Proven ability to adapt to various roles and contribute positively to team dynamics.
Overview
11
11
years of professional experience
Work History
Ocean Lifeguard
Icona Resorts
06.2019 - 08.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Improved response time to emergencies through effective communication with fellow lifeguards and emergency personnel.
- Performed rescues swiftly and efficiently, minimizing injury or harm to distressed swimmers.
- Assisted in the training of new lifeguards, sharing knowledge of ocean safety and rescue techniques to ensure a well-prepared team.
- Provided exceptional customer service to visitors by addressing inquiries promptly and professionally.
- Enhanced swimmer safety through vigilant monitoring of beach activities and enforcing beach regulations.
Family Nanny and Babysitter
Families With Children
01.2014 - 08.2024
- Assisted with light housekeeping duties as well as running errands.
- Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
- Taught children basic life skills.
- Enhanced children's cognitive development by implementing educational and stimulating activities.
Fine Dining Server
Ristorante Luca
03.2022 - 06.2024
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guest needs.
- Memorized all menus and provided tableside service with meats, fish, and salads.
- Maximized upselling opportunities by promoting daily specials or premium menu items.
- Showcased extensive knowledge of menu items, offering adept recommendations to suit individual preferences.
Hostess
Ristorante Luca
01.2022 - 06.2024
- Answered phone calls to take orders, give information and document reservations.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and special requests by phone, answered customer questions, and informed of accurate wait times.
- Completed daily side work and opening and closing duties.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
Surf Instructor
Icona Resorts
06.2016 - 08.2023
- Developed strong relationships with clients, resulting in high levels of repeat business and word-of-mouth referrals.
- Enforced strict policies for safety in and out of water.
- Facilitated group coaching sessions and provided individual coaching support.
- Provided individual coaching to students of all ages and skill levels.
- Provided special sessions to people with disabilities.
- Managed and created all content on social media.
Hospital Volunteer
Capital Health
03.2020 - 08.2020
- Collaborated with physicians to design at-home medication guidelines.
- Assembled personalized folders for discharged patients.
- Created and assembled gift bags for patients during the pandemic.
Education
Bachelor's - Psychology
University of Southern California
Los Angeles, CA05-2027
Skills
- Problem-solving
- Strong work ethic
- Time management
- Communication
- School-age children experience
- Social media marketing
- Ocean awareness
- Physical fitness
- Medical response
- Beach patrol
- Customer service
- CPR certification
Timeline
Fine Dining Server
Ristorante Luca
03.2022 - 06.2024
Hostess
Ristorante Luca
01.2022 - 06.2024
Hospital Volunteer
Capital Health
03.2020 - 08.2020
Ocean Lifeguard
Icona Resorts
06.2019 - 08.2024
Surf Instructor
Icona Resorts
06.2016 - 08.2023
Family Nanny and Babysitter
Families With Children
01.2014 - 08.2024
Bachelor's - Psychology
University of Southern California
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