Amber Ramirez
Forest City,NC
Summary
Committed professional with experience in customer service and sales. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Ready to apply knowledge and skills to any challenge. Highly organized and detail-oriented worker, with a drive to exceed expectations. .Seeking to leverage skills and knowledge to contribute to team success. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Zone Manager
Raising Cane's Restaurants
11.2023 - 08.2024
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
- Considered and approved policies to support company initiatives and overall performance.
- Supported regional managers, adjusting sales goals and processes for each region based on zone metrics and company objectives.
- Oversaw distribution and logistics, reducing inefficiencies and streamlining processes for [Type] company.
Team Leader Manager
Chick Fil A
04.2021 - 11.2023
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems
- Communicated effectively with customers, supervisors, and team members
- Performed opening and closing duties, including store cleaning and restocking
- Arrived on time for shifts and adhered to company dress code guidelines
- Greeted customers and answered questions regarding products and promotions
- Developed strong customer service skills and interpersonal communication abilities by working with a diverse group of customers
- Provided excellent customer service through solving problems and answering questions
- Adapted quickly to changing priorities and demonstrated flexibility in responding to customer needs
- Assisted new employees during training sessions
- Built relationships with customers through providing accurate information on products or services offered
- Trained new team members on company policies and procedures
- Sorted, labeled, and dated merchandise to prevent expirations and product losses
- Maintained knowledge of company policies and procedures to promote productivity and safety
- Stocked shelves according to planograms and faced merchandise for visibility
- Notified supervisors of item shortages to replenish inventory
- Corrected order and product mistakes by assisting customers with returns and refunds
- Canceled orders based on customer requests, inventory or delivery problems
- Promoted products in online communities through weblog or discussion-forum postings
DENTAL ASSISTANT
Family Dentist
09.2019 - 03.2020
- Assisted dentists in providing quality dental care to patients, including taking and developing x-rays, charting teeth, preparing materials, and cleaning instruments
- Performed chairside duties such as suctioning, handing instruments, mixing materials, and applying topical anesthetics
- Sterilized and disinfected instruments and treatment rooms
- Took digital X-rays and intraoral photographs
- Set up dental instruments and supplies in alignment with dentist preferences
- Prepared treatment rooms with appropriate instruments before each appointment
- Developed positive relationships with patients and colleagues
- Provided support to other staff members as needed during busy times at the clinic
- Made patient reminder calls and followed up on missed appointments
Education
BACHELOR OF ARTS (B.A.) - COMMUNICATIONS DISORDERS
University of Houston
06.2026
High School Diploma -
St. Pius X High School
05.2023
Skills
- Attention to Detail
- Safety Understanding
- Heavy Lifting
- Technical Support
- Stocking and Replenishing
- Staff Training
- Sales Expertise
- Clear Communication
- Guest Satisfaction
- Cooperative Relationships
- Register Preparation
- Team Member Motivation
- Following Instructions
- Peer Relationships
- Willingness to Learn
- Staff Motivation and Discipline
- Leadership
- Mentoring
- Operations Management
- Sales Reporting
- Sales Team Leadership
- Sales operations
Certification
Seizure Recognition and First Aid Certification
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Zone Manager
Raising Cane's Restaurants
11.2023 - 08.2024
Team Leader Manager
Chick Fil A
04.2021 - 11.2023
DENTAL ASSISTANT
Family Dentist
09.2019 - 03.2020
BACHELOR OF ARTS (B.A.) - COMMUNICATIONS DISORDERS
University of Houston
High School Diploma -
St. Pius X High School