Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Amber Ray

Clinton,MS

Summary

Dedicated Community Outreach Coordinator with over 7 years of experience in underserved communities by working directly with with local Headstart centers, and advocating for our award winning online software learning program at Waterford Upstart.

Working as a Family Education Liaison during the first pilot program in Mississippi back in 2018 taught me valuable lessons that carried with me over the years. Skilled at connecting organizations with powerful allies to solicit real change and effective action. Known for bringing diverse groups together to achieve universally beneficial goals that benefit our young scholars through our early learning program.

Enthusiastic and positive team player with over 7 years of experience in devising successful media strategies and orchestrating special events. Worked directly with the Events team during our pilot program in Mississippi at Waterford Upstart during my tenure as a Family Education Liaison.

Creative Social Media Manager with over 9 years of experience in managing social media platforms and executing social media strategies across social platforms. Proficient in Excel and Microsoft Word.

Maximizes productivity by leveraging CRM tools and technologies.

Meticulous in managing and carrying out special events by arranging for media presence, composing written documents, booking photographers, reserving event venues and preparing eye-catching graphics.

Highly adept in authoring speeches, press releases and marketing materials.

Enthusiastic and positive each day and can read a room and speak with anyone. Ready to help our team achieve company goals. I'm an organized and dependable candidate successful at managing multiple priorities and projects with a positive attitude.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate with strong organizational skills eager to secure the position as the Regional Vice President of Community Engagement.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Community Engagement Coordinator

Let It Out | Sweat It Out LLC
03.2012 - Current
  • Conducts weekly community engagement events for families and children advocating for health and fitness. Making fitness fun for families!
  • Assist with business communications via email, social media and mailings.
  • Develops classes and events fostering loyalty and educating groups about fitness, health, and educational resources for families in the community.
  • Collaborates with community organizations in other regions to support state-wide and national outreach initiatives.
  • Partners directly with Doctor offices around Mississippi, and host weekly community outreach events teaching live fun fitness classes and educating the community on health and wellness.

Social Media Manager

Instagram And Facebook
06.2015 - Current
  • Increases customer engagement through social media platforms.
  • Monitors online presence of company's brand to engage with users and strengthen customer relationships.
  • Designs and implements social media strategies to align with business goals.
  • Collaborates with team members to develop creative campaigns for social media platforms.
  • Creates and implements impactful strategies to increase company brand awareness and engagement.
  • Analyzes marketing plans and social media strategies to identify strategic weaknesses and make recommendations for improvements.
  • Analyzes and reports social media and online marketing campaign results.
  • Develops marketing content such as blogs, promotional materials, and advertisements for social media.
  • Develops and manages content calendars for each platform to establish timely and relevant posts.
  • Pitch to brands weekly to discuss prices and negotiate on brand deals.

Program Service Representative

Waterford.org
12.2020 - 07.2022
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Maintained productivity and quality standards at all times.
  • Helped a large volume of customers every day with a positive attitude and focused on customer satisfaction.
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Participated in team meetings and training sessions to stay informed about the organizations updates and changes.

Family Education Liaison

Waterford.org
11.2018 - 04.2020
  • Initiated and coordinated visits to various Headstarts around Mississippi for our pilot program with Waterford Upstart.
  • Developed network relationships with industry professionals to enhance community awareness and promote services.
  • Increased education and awareness of Waterford Upstart through our award winning software and delivered evidence informed strategies.
  • Executed strategies to generate qualified leads through outreach calls to professional referral sources.
  • Worked directly with the Events team to set up events and host successful graduation ceremonies for our Waterford Upstart graduates.
  • Worked on Excel spreadsheets daily to track records of families using the software and devised plans to come up with retention methods.
  • Discussed academic achievements daily with parents during routine calls and discussed ways to stay on routine with using our software.
  • Worked as academic support to keep students on-track with curriculum guidelines and state education requirements.
  • Helped parents navigate ways to help their students develop organizational, time management and study skills.
  • Worked with individuals in Headstart to help understand and overcome personal, social or behavioral problems affecting educational situations.
  • Collaborated with parents and teachers to help students reach their full potential.

Education

Bachelors Degree - Education

Jackson State University
Jackson, MS
05.2017

Skills

    • Community Organization
    • Strategic Outreach
    • Outreach Activities
    • Family Outreach
    • Partnership Development
    • Social Media influencer
    • Public Outreach
      • Community Engagement
      • Outreach Strategies
      • Marketing Materials
      • Outreach Initiatives
      • Social Media Platforms
      • Interpersonal Communication Skills
      • Special Events

Accomplishments

Successfully Increased community awareness and support for the organization's mission and goals as a Family Education Liaison with Waterford Upstart.


Helped organize Waterford Upstarts community events and end of year graduations during our pilot program that had a positive impact on the community and our Headstart centers.


Over 7 years of experience from working at Waterford Upstart and other community engagement careers in building a diverse and inclusive community engagement team and fostering a positive and collaborative work environment.


Successfully contributed to the overall success and growth of the organization through effective community engagement strategies with our pilot program at Waterford Upstart.


Developed and implemented evaluation methods to measure the effectiveness of community engagement efforts and making data-driven improvements during my tenure at Waterford Upstart.


Received positive feedback on a weekly and monthly basis and recognition from community members, and partners for the impact of community engagement efforts during my tenure at Waterford Upstart.


Used Microsoft Excel to develop tracking spreadsheets during my tenure at Waterford Upstart.


Collaborated with team members during our pilot program in the development of our Mississippi Pilot to improve customer satisfaction and retention.


Dance Fitness Instructor- meets weekly with families and children using outreach and marketing tactics to help families and children achieve their health and fitness goals through fun fitness.


Engages in weekly outreach efforts in my community to advocate for health and wellness in families.

Manages social media handles advocating health, wellness and educational resources for underserved communities.

Certification

  • Outreach coordinator - leader for health and wellness in families and children in Mississippi
  • Licensed Zumba Kids Instructor
  • CGFI - Certified Group Fitness Instructor
  • Bachelors Degree - Jackson State University

Timeline

Program Service Representative

Waterford.org
12.2020 - 07.2022

Family Education Liaison

Waterford.org
11.2018 - 04.2020

Social Media Manager

Instagram And Facebook
06.2015 - Current

Community Engagement Coordinator

Let It Out | Sweat It Out LLC
03.2012 - Current

Bachelors Degree - Education

Jackson State University
Amber Ray