Amber Rayfield
Colorado Springs
Summary
Human resources professional with proven track record in driving strategic HR initiatives to support business goals. Known for fostering collaborative team environments and delivering results through effective workforce management. Highly adaptable to evolving business needs with strong capabilities in conflict resolution and talent development.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Director, Human Resources
USA Hockey
01.2022 - Current
- Direct all HR functions for the non-profit organization of 135-175 employees
- This includes the Arena and Restaurant owned by USA Hockey in Plymouth, MI
- Increased employee engagement by listening to employees through a group called the 'Culture Club' and instituting suggested changes
- New background screening vendor saving the organization thousands of dollars annually
- Took the underutilized HRIS system to be more operational and perform onboarding and performance management
- Instituted LMS for compliance and professional development for employees
- Integral part of a 360 performance review process for the Executive Director
- Communication improvements that have impacted all levels of the organization, including the Board of Directors
- Cultural improvements that have bridged the gap between new employees and long-term employees
Director, Human Resources
Current Media Group (Current Inc.)
12.2017 - 01.2022
- Directed and managed all HR, benefit, and payroll functions for up to 400 employees
- Bi-weekly payroll for 3 different entities
- Recruited and onboarded up to 200 additional staff seasonally for the manufacturing and customer service departments
- Instituted schedule changes on the manufacturing floor that reduced seasonal turnover
- Created an internal employee store that we used as a rewards and incentive program for employees
- Created quarterly employee check-in process for hourly employees to have continuous feedback
- Increased DE&I efforts to include bi-lingual supervisors
- Decreased call center turnover year over year with changes in training and policies
Human Resources Director
Healthsouth Rehabilitation Hospital
07.2015 - 12.2017
- Manage and direct all aspects of Human Resources at the hospital level with 165 employees at our location
- Wellness program that increased overall employee engagement
- Found and resolved an issue in the nursing department that could have been a large training compliance problem
- Maintained training and compliance records for all of the medical staff and had zero errors
- Re-trained staff on customer service in order to achieve higher patient satisfaction scores
- Consistently met the turnover goals for the nursing and therapy departments
Operations/HR Manager
EmergiCare Medical Clinics
04.2012 - 07.2015
- Manage the corporate staff as well as the clinical managers
- We had 5 clinic locations, a billing office, and a real estate business
- Kept all 5 clinics staffed and running with a very lean number of employees
- Reduced expenses at all the clinics by monitoring inventory and avoiding expiration
- Cross-trained staff in order to maximize the ability to have all areas covered within the clinics (x-ray, M.A., and front desk)
- Maintained excellent relationships with all of the Physician staff in order to reduce Physician turnover
- Re-negotiated vendor contracts with insurance carriers including the largest worker's comp insurance provider in the state
Education
B.A. - International Business
Fort Lewis College
Durango, CO01.2002
Skills
- Executive Coaching
- Performance Management
- Benefits Administration
- Recruiting and Onboarding
- Payroll
- Business Consulting and Strategic Planning
- HRIS
- Organizational Culture and Development
- DE&I
- Employee relations
Certification
SPHR certified (HRCI through 2027)
Timeline
Director, Human Resources
USA Hockey
01.2022 - Current
Director, Human Resources
Current Media Group (Current Inc.)
12.2017 - 01.2022
Human Resources Director
Healthsouth Rehabilitation Hospital
07.2015 - 12.2017
Operations/HR Manager
EmergiCare Medical Clinics
04.2012 - 07.2015
B.A. - International Business
Fort Lewis College