Amber Reyes
Houston,TX
Summary
Dynamic leader with a proven track record at Healthcare Logistics Management, adept in logistics management and interpersonal communication. Spearheaded initiatives that significantly enhanced customer satisfaction and operational efficiency. Excelled in roles requiring the ability to analyze data and manage projects, demonstrating exceptional quality assurance and team development skills. Achieved remarkable growth by implementing strategic marketing and business analytics.
Overview
14
14
years of professional experience
Work History
Inventory Management Coordinator
City of Houston HAS
Houston, TX
11.2024 - Current
- Coordinated departmental operations and project initiatives to enhance service delivery efficiency.
- Facilitated cross-departmental collaboration to ensure alignment on strategic goals and objectives.
- Managed scheduling and resource allocation for multiple projects, optimizing team performance and output.
- Conducted thorough inspections of products to ensure compliance with quality standards.
- Developed and implemented inspection protocols to enhance product reliability and safety.
- Maintained detailed records of inspections, ensuring accurate documentation for audits and reviews.
- Managed multiple high-priority projects simultaneously with a keen eye for detail ensuring deadlines were met without compromising quality standards.
Sergeant First Class, Ammunition Supply Chain
Department of Defense: US Army
Fort Cavazos, US
08.2012 - Current
- Responsible for receiving, storing and issuing of ordnance (conventional ammunition, guided missiles, large rockets, explosives, and other ammunition- and explosive-related items) from warehouse to clients
- Developed and documented standard and emergency operating procedures for receiving, handling, storing, shipping, and salvaging products and materials.
- Managed and performed maintenance, modification, destruction and demilitarization on ordnance and explosive components in warehouse management
- Managed external audits as a subject matter expert, showcasing organizational commitment to excellence in quality management systems implementation.
- Managed the ammunition supply stock control and accounting duties using both automated and manual procedures
- Supervised and provided technical guidance to subordinate personnel in the accomplishment of their duties
- Managed the logistical preparation and transportation distribution of ammunition, ammunition components and explosives
- Managed transport of supplies/equipment and performed planning and execution functions to support movement in Afghanistan, with zero aircraft delays
- Demonstrated exceptional knowledge by flawlessly managing and maintaining over 51 million dollars' worth of ammunition, while in foreign countries
- Experience with conducting various count procedures and inventories
- Inspected and repaired systems to maximize performance
- Planned and coordinated field activities in accordance with command structure and outlined orders
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
- Created detailed reports on all logistic activities including order tracking, shipment status, invoices, inventory levels.
- Resolved problems concerning transportation, logistics systems, imports, and exports, and customer issues.
- Reviewed invoices, work orders, consumption reports, and demand forecasts to estimate peak performance periods and issue work assignments.
Account Executive Manager
Healthcare Logistics Management
Sacramento
02.2022 - 09.2024
- Conducted thorough inspections of finished products to ensure compliance with quality standards.
- Analyzed data trends from inspection reports to drive continuous improvement initiatives.
- Maintained detailed documentation of inspection results, ensuring adherence to regulatory requirements.
- Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues
- Resolved problems with high-profile customers to maintain relationships and increase return customer base
- Collaborated with upper management to implement continuous improvements and exceed team goals
- Investigated and integrated new strategies to expand business operations and grow customer base
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing
- Utilized precision measurement tools to assess product specifications and identify defects.
- Liaised between warehouse personnel and customer to facilitate account and operational needs
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments.
- Analyzed market trends, competitor activity and industry developments in order to recommend changes in product offerings or services.
- Developed detailed reports summarizing key metrics related to account performance and growth.
- Managed resolving escalated customer complaints while maintaining a positive relationship with the client.
- Drafted proposals outlining terms and conditions for prospective clients' review and approval.
- Drove revenue growth through targeted healthcare logistics solutions and relationship management.
Non-Emergency Transportation Director
Gates Transportation
Sacramento, US
09.2017 - 02.2018
- Designed innovative approaches to optimize workflow, streamline procedures, and enhance customer service satisfaction levels.
- Implemented effective policies and procedures that enabled the organization to meet compliance requirements.
- Established and monitored KPIs to optimize company performance.
- Inspected entire fleet before and after every trip to assess performance and maintenance requirements
- Managed day-to-day logistics operations, monitoring incoming transportation services and overseeing fleet distribution
- Reported maintenance and repair needs for transportation vehicles and equipment
- Established transportation cost standards and economical shipping practices
- Directed all aspects of project management including planning, budgeting, staffing, scheduling, monitoring, and reporting.
- Utilized advanced computer software programs for mapping services during emergency responses.
Urinalysis Lab Technician Specialist
Department Of Defense Army
Fort Hood, US
01.2012 - 01.2018
- Followed laboratory guidelines for handling biological specimens
- Recorded control values from technical instruments to maintain reliability and validity of test results
- Managed departmental inventory and supply ordering
- Reviewed patient data, prepared data reports and signed off on release of information requests.
- Communicated effectively with colleagues regarding specimen collection techniques, laboratory findings, and patient care issues.
- Participated in educational programs designed to improve knowledge base related to urinalysis testing methods.
- Ensured compliance with departmental policies and procedures while maintaining high standards of ethical behavior.
Security Operations Manager- Sergeant
Department Of Defense Army
Fort Riley North, US
01.2015 - 02.2016
- Ensuring the safe transportation of inmates from the United States Penitentiary Leavenworth Prison to Fort Riley, KS
- Referred family members to outside support options to assist with coping during times of increased stress
- Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations
- Enforcing the rules and regulations governing the Uniform Code of Military Justice (UCMJ)
- Developed plans to safeguard computer files against modification, destruction or disclosure
- Developed and maintained incident response protocols to mitigate damage and liability during security breaches
- Conducted security audits to identify vulnerabilities
- Reviewed violations of computer security procedures and developed mitigation plans
- Performed risk analyses to identify appropriate security countermeasures
- Monitored use of data files and regulated access to protect secure information.
- Ensured that all systems were compliant with applicable laws and regulations governing data privacy and protection.
- Lead a team of security operations personnel to ensure the safety and security of sensitive information assets.
- Managed incident response activities including containment, eradication, recovery, reporting, and post-incident analysis.
Education
Bachelor of Science - Operations Management And Supply Chain
Western Governors University
Salt Lake City, UTAssociates of Science - Administration of Justice
City College of San Francisco
CAHigh School Diploma -
Laguna Creek High Elk Grove
CASkills
- Quality assurance
- Reporting Analysis
- SAP
- Quality Control
- Project management
- Staff training and development
- Computer Skills
- Data Analytics
- Inventory Management
- Business Analytics
- Logistics management
- Leadership development
- Risk mitigation
- Security Systems Knowledge
- Meeting facilitation
- Client Relations
Accomplishments
- Business Analytics
- Google Data Analytics Professional
- CPR
- Forklift Operator
- PSC-Physical Security
- CPSM- Professional in Supply Management
Affiliations
Member, Alumni Association: US ARMY
Timeline
Inventory Management Coordinator
City of Houston HAS
11.2024 - Current
Account Executive Manager
Healthcare Logistics Management
02.2022 - 09.2024
Non-Emergency Transportation Director
Gates Transportation
09.2017 - 02.2018
Security Operations Manager- Sergeant
Department Of Defense Army
01.2015 - 02.2016
Sergeant First Class, Ammunition Supply Chain
Department of Defense: US Army
08.2012 - Current
Urinalysis Lab Technician Specialist
Department Of Defense Army
01.2012 - 01.2018
Bachelor of Science - Operations Management And Supply Chain
Western Governors University
Associates of Science - Administration of Justice
City College of San Francisco
High School Diploma -
Laguna Creek High Elk Grove