Amber Roark
Glasgow,KY
Summary
Committed customer service assistant with a strong track record of providing exceptional support to customers. Demonstrates ability to ensure customer satisfaction through attentive and personalized assistance. Known for maintaining a positive attitude even in challenging situations. Adept at building rapport with customers and resolving issues effectively.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Universal Banker I
Peoples Bank
Glasgow, KY, US
01.2024 - Current
- Responsible for providing excellent service to customers in accordance with Peoples Bank policies, opening deposit accounts, processing teller transactions, selling bank products and services, assisting customers with maintenance requests, and resolving customer service issues.
- Providing a superior customer service attitude in a friendly demeanor, with a positive can-do attitude, in greeting customers by name.
- Keeping customers' and business information confidential, while being able to uncover the needs and services a customer may need.
- Tracked discrepancies in cash drawer transactions and bank deposits.
- Following operational procedures in regard to safety, security, and risk management.
- Following an attendance policy while arriving to work on time, and leaving at appropriate times, monitoring the usage of PTO, or sick time.
- Using the appropriate computer and operating systems/software on a day-to-day basis.
Vet Tech Assistant
Southern Equine Veterinary Services
Knob Lick, KY, US
02.2014 - Current
- I have worked on and off for over nine years as a veterinary assistant at Southern Equine.
- Part of this job includes providing care for animals by giving food and water, administering treatments, recording their health information, and providing advice to pet owners as needed, or relaying questions and concerns to the vet.
- Executed support tasks to enable vet's focus on diagnosing illness.
- Other tasks include cleaning equipment, handling animals, giving medication, and much more under the supervision of the vet in charge.
- Facilitated positive experiences by professionally addressing incoming clients and patients.
- Facilitated readiness of patients for medical procedures.
- Ensured upkeep of lab instruments, mechanical systems, and automobiles.
- Reviewed lab outcomes and updated records accordingly.
Assistant Manager
Cash Express, LLC
Glasgow, KY, US
06.2023 - 01.2024
- Assistant Manager for a payday loan and pawn loan business.
- Assisted in managing daily tasks of the branch office, covering customer service, collections, marketing responsibilities, and overall office management duties.
- Prepare and process personal loan applications and renewals.
- Executed collection tasks for overdue accounts.
- Coordinated community event participation, flyer distribution, business outreach activities and mail campaigns.
- Taking turns with other coworkers and managers daily, being the 'Banker,' the person who goes to the bank in the morning, counts, handles, and transports the money back to the cash-express location to which they work.
- Recount and receive the money for the day, then manage it throughout the day, distributing it as needed while keeping track of how much is in the store at any given time.
- Then, in the evening, creating a deposit, checking for any discrepancies, closing down the store, and transporting the money back to the bank for an evening deposit.
Quality Inspector
Mammoth Medical
Glasgow, KY, US
08.2022 - 03.2023
- Monitored product compliance with stringent medical industry requirements.
- Performed systematic checks to verify quality and condition of received goods.
- Identified quality concerns and followed standard procedures for resolution.
- Utilized computer software, electronic communication, and phone systems to streamline task completion.
Administrative Assistant
Blue Ladder Construction
Glasgow, KY, US
02.2022 - 07.2022
- Streamlined administrative tasks by coordinating schedules, payments, and paperwork.
- Handled administrative tasks including faxing, filing, scheduling appointments, and placing orders.
- Scheduled appointments to ensure smooth office operations.
- Ensured accurate maintenance of client records.
- Provided support in addressing customer inquiries.
- Reviewed, sorted, and distributed incoming mail.
- Ordered and distributed work orders.
- Scheduled meetings.
- Processed invoices and processed payroll.
Kennel Technician
Todd County Animal Clinic
Elkton, KY
02.2021 - 02.2022
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
CNA - Certified Nursing Assistant/Phlebotomist
TJ Samson Community Hospital
Glasgow, KY, US
02.2017 - 01.2021
- As a CNA/UNIT clerk for the Cardic telemetry unit and the ICU at TJ I have had several rolls and responsibilities
- As a CNA caring for CTU and ICU patients we get Q4 vitals on all 20 patients in the CTU and the 10 in the ICU
- Our day usually starts at 638 am with getting report from the night shift aid, then we make first rounds passing water getting vitals, and assistant our patients to the bathroom
- After so breakfast trays come around and we start assisting the patients with breakfast helping them set up their trays and assisting the ones who need help with being fed
- After breakfast we then start our baths
- After bathing several of the patients somewhere around 11 to 12 we get our next set of vitals and start setting up for lunch, we then assist feeding again
- When lunch is done we go back to doing baths and assisting patients with ADLs
- Around 3 to 4 we get our next set of vitals and assist the last few baths of the day
- During all of this we are stopping and taking a few minutes to chart in Sorian on the computers
- Around 5 supper trays come out and we assist in feeding again
- At the end of the shift we empty all Foley Catheters, drains, trash and refill waters that need to be filled
- Now as a unit clerk I answer phones, call lights, put in orders, make appointments, re stock my station and help keep things running as smoothly as possible
CNA - Certified Nursing Assistant
Glasgow State Nursing Facility
Glasgow, KY, US
02.2015 - 02.2017
- I started off working 11-7 a.m. or 6-7 a.m. 8 and 13-hour shifts as a CNA for the state hospital, caring for psychiatric patients.
- Conducted initial rounds on patients at the start of each shift.
- Provided necessary support for changing during periodic patient evaluations.
- Prepared patients for breakfast during early morning routine.
- In this process, we would clean our 'pod' and do our paper charting.
- Provided bathing support to both scheduled and unscheduled residents requiring extra care.
RSA/Housekeeper
Bluegrassway Assisted Living
Campbellsville, KY, US
08.2014 - 02.2015
- Worked night shifts from 11 PM to 7 AM, commencing duties with shift trades.
- Performed scheduled visits to residents every 1, 2, 4 hours or nightly for assistance.
- Provided bedtime support by aiding in wash-offs and dressing residents in chosen sleepwear.
- Sorted and organized laundry, ensuring timely load changes.
- Performed comprehensive cleaning tasks, including sweeping, mopping, dusting, and wiping down surfaces.
- Rolled silverware and cleaned chairs in the dining room throughout the night.
- We do resident checks throughout the night, as well as laundry, and then at 4-5 AM, we start getting up our designated residents, which involves incontinence care, assisting with dressing, and showers or partial baths.
- Performed routine morning care checks on residents between 6-7 consistently.
Education
High school diploma -
Taylor County High School
Campbellsville, KY05.2014
Skills
- ICU Experience
- OSHA
- Warehouse management system
- Customer service
- Attention to detail
- Inventory management
- Prioritizing
- Cash handling and accountability
- Computer skills
- Laboratory Experience
- Quality Control
- EMR Systems
- Medication Administration
- Organizational skills
- Microsoft Outlook
- Quality Assurance
- Microsoft Word
- Hospital Experience
- Quality Inspection
- Clerical experience
- Computer literacy
- Microsoft PowerPoint
Certification
- CPR
- Driver's license
- Certified Nursing Assistant (CNA)
- SRNA/CNA
Certificationdates
12/01/14, 12/31/21
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Universal Banker I
Peoples Bank
01.2024 - Current
Assistant Manager
Cash Express, LLC
06.2023 - 01.2024
Quality Inspector
Mammoth Medical
08.2022 - 03.2023
Administrative Assistant
Blue Ladder Construction
02.2022 - 07.2022
Kennel Technician
Todd County Animal Clinic
02.2021 - 02.2022
CNA - Certified Nursing Assistant/Phlebotomist
TJ Samson Community Hospital
02.2017 - 01.2021
CNA - Certified Nursing Assistant
Glasgow State Nursing Facility
02.2015 - 02.2017
RSA/Housekeeper
Bluegrassway Assisted Living
08.2014 - 02.2015
Vet Tech Assistant
Southern Equine Veterinary Services
02.2014 - Current
High school diploma -
Taylor County High School