Amber Robinson

Constructed and assembled cardboard boxes for external businesses.

Focused on precision and stability in box assembly by working methodically.

Resolved customer complaints promptly and efficiently.

Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Answered calls or emails from customers and assisted with special requests or resolving complaints for Spire

Gas

Acted as company ambassador, professionally delivering high level of service and high-quality support to every

customer

Monitors and resolved issues in timely manner processing payments

Provided expert service by communicating information to customers and following up on promises

Process Electric Payments, Set up due dates extensions, Installment plans.

Exceeded requirements in providing products and services to customers at all times

Completed paperwork associated with merchandise, price adjustments, customer returns, and cash register

operation

Answered incoming calls and assisted customers with questions

Advised customers on status of merchandise ordered and arranged for pickup and delivery

Managed details of completing sales payments, refunds, and exchanges