AMBER ROBINSON
Montgomery,AL
Summary
Passionate and detail-oriented customer service professional with15 years of experience. Having6 years of experience in Remote Customer Service and technical support. Trained in and successfully execute conflict resolution. Eager to build customer loyalty, applying interpersonal and good communication skills. Excellent time management, problem-solving, and leadership abilities.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Sam’s Club
Montgomery, AL
04.2024 - 12.2024
- Resolved customer complaints promptly and efficiently.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Customer Service Representative Remote
RemX/ Duke Energy
St. Petersburg, Florida
08.2022 - 03.2024
- Answered calls or emails from customers and assisted with special requests or resolving complaints for Spire Gas
- Acted as company ambassador, professionally delivering high level of service and high-quality support to every customer
- Monitors and resolved issues in timely manner processing payments
- Provided expert service by communicating information to customers and following up on promises
- Process Electric Payments, Set up due dates extensions, Installment plans
Customer Service Representative
Walmart
Montgomery, Alabama
06.2019 - 08.2022
- Exceeded requirements in providing products and services to customers at all times
- Completed paperwork associated with merchandise, price adjustments, customer returns, and cash register operation
- Answered incoming calls and assisted customers with questions
- Advised customers on status of merchandise ordered and arranged for pickup and delivery
- Managed details of completing sales payments, refunds, and exchanges
Production Worker
Hyundai Motor Company
Montgomery, Alabama
01.2022 - 07.2022
- Following production guidelines and specifications
- Finalizing and packaging products for shipment
- Operating and maintaining machinery and production line equipment
Customer Service Representative Remote
TRC Staffing/Spire Gas
Montgomery, Alabama
05.2017 - 05.2019
- Answered calls or emails from customers and assisted with special requests or resolving complaints for Spire Gas
- Acted as company ambassador, professionally delivering high level of service and high-quality support to every customer
- Monitors and resolved issues in timely manner processing payments
- Provided expert service by communicating information to customers and following up on promises
Education
Associate - Medical Office Specialist
Fortis College
Montgomery, Alabama07.2010
High school or equivalent - AHSD
Carver Senior High
Montgomery, Alabama05.2009
Skills
- Communication skills -10 years
- Customer service -10 years
- Sales -7 years
- Medical Receptionist -3 years
- Medical Scheduling -3 years
- Medical Billing -3 years
- Medical Coding -3 years
- HIPAA -3 years
- Medical Records -3 years
- Multi-line Phone Systems -3 years
- Phone Etiquette -3 years
- Complaint resolution
Timeline
Customer Service Representative
Sam’s Club
04.2024 - 12.2024
Customer Service Representative Remote
RemX/ Duke Energy
08.2022 - 03.2024
Production Worker
Hyundai Motor Company
01.2022 - 07.2022
Customer Service Representative
Walmart
06.2019 - 08.2022
Customer Service Representative Remote
TRC Staffing/Spire Gas
05.2017 - 05.2019
Associate - Medical Office Specialist
Fortis College
High school or equivalent - AHSD
Carver Senior High