Amber Robinson

· Assist with training new hires, providing guidance and support

· Collaborate with colleagues to implement process improvements

· Reviewed and analyzed medical documentation, employment verification, and natural disaster claims to determine coverage eligibility in correlation to policy terms and conditions

· Handle customer communications outbound/inbound, for additional documentation to support timely claim processing

· Managed client/customer relationships to build retention

· Set daily appointments for in person meetings for new prospects

· Conducted real estate market research for potential residential care properties

· Organized business plans to ensure monthly targets were met

· Completed walk throughs for Landlords, Insurance and ADA purposes

· Noted major components of property for landlord records

· Completed inspection walk-throughs for Investors

· Operated as a “boots-on-the-ground” agent for out of state Investors

· Personal care assistance (bathing, grooming, dressing, hygiene)

· Mobility/ambulatory support

· Feeding assistance

· Charted patient’s conditions, ADLs, and Intake/Output for documentation purposes